Butler Alarm Systems in Florence-SC, South Carolina 29505

Butler Alarm Systems

2595 S Brehenan Dr, Florence, SC 29505

3.3 (7 reviews)

Overview:
Butler Alarm Systems is a security system supplier located in Florence, South Carolina. The company specializes in providing alarm systems and surveillance solutions for both residential and commercial properties.

Services Provided:
– Alarm system installation
– Surveillance system installation
– Security consultations

Timings:
Monday to Friday 9 AM to 6 PM

Contact Information:
Phone: (843) 669-4556
Website: https://www.butleralarmflorence.com/

Customer Reviews and Sentiment:
Butler Alarm Systems has received mixed reviews across various platforms:

Google Reviews: 3.3 stars based on 7 reviews.

Positive feedback highlights the company’s installation services and customer service. Customers appreciated the thorough explanations and the quality of the alarm systems provided.

Examples of positive reviews include:
“Awesome job installing my new security system for my home. I feel so safe now.” – JULIE FORREST
“They were so patient with me explaining everything.” – Sherry COLIN

On the other hand, several reviews express dissatisfaction with the owner’s customer service and the quality of the products. Complaints include rude behavior and misleading quotes for services.

Examples of negative reviews include:
“The owner is extremely rude!” – windy sitton
“I thought I hired a professional but I guess not…” – Todd Matthews

Review Summary:
Positive Sentiments: Effective installation, patient customer service, and quality security systems.
Negative Sentiments: Rude interactions, miscommunication regarding costs, and product dissatisfaction.

Additional Ratings:
BirdEye: 3.3 stars based on 7 reviews, indicating similar mixed customer experiences.
Total Lead Smart Rating: 5.0/10, based on the balance of positive installation experiences against the significant complaints about customer service and product quality.

Conclusion:
Butler Alarm Systems provides essential security solutions in Florence, SC, with a notable emphasis on their installation services. However, potential customers should consider the mixed reviews, particularly concerning customer service issues and product reliability before making a decision.

Member Since August 2024

Listing Id 150050

Contact Info

2595 S Brehenan Dr, Florence, SC 29505
(843) 669-4556
Lead Smart Rating :
5.0/10.0

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2595 S Brehenan Dr, Florence, SC 29505

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Reviews

Brian Parrott

2 years ago

Awesome

windy sitton

2 years ago

The owner is extremely rude! He insulted me and spoke to me so rudely it was shocking. One of my cameras is not working correctly, he told me it is common after 2 yrs for the cameras to need replacement bc they are “electronics”. And then proceed to remind me that my contract only guarantees for 1 year. And then wanted to charge 175.00 to replace the camera. As I businesses owner I am shocked at how the owner talks right to customers. Do not use this company. Go with someone who appreciates the business. Ok

Todd Matthews

3 years ago

Bob is not very good at what he does. I did everything he told me to do, he misquoted the job, all kinds of problems from start to finish. Then he add more money to the job without discussing with me. I thought I hired a professional but I guess not, I would not recommend his company for any security system as he sell the bottom of the line junk and wants top dollar. Bottom line very dissatisfied with his service, I should have went with the other company.

Sherry COLIN

6 years ago

I needed an alarm system for my house and Butler Alarm did an outstanding job for me. They were so patient with me explaining everything.

JULIE FORREST

6 years ago

Awesome job installing my new security system for my home. I feel so safe now.

a Princess

6 years ago

I’m an area business owner…I was appalled at the way the owner of this comoany was talking to me. I called to inquire about a surveillance system, based on the positive reviews listed here. My entire staff heard the conversation, as i had jim on speaker. All of them agreed that his tone was combative. I guess he’s not accustomed to inquisitive customers? Or, maybe he thought I couldnt afford the $2500 for cameras, a DVR, and a monitor? That’s too bad – the money wasn’t the issue… and I was a serious inquiry. I went ahead with another service, which was only a few hundred dollars different.