Point Monitor Corporation

Point Monitor Corporation

Available
location 5863 Lakeview Blvd, Lake Oswego, OR 97035
4.5 (16 reviews)

Overview:
Point Monitor Corporation is a security system supplier located in Lake Oswego, OR. The company offers a range of services related to security and surveillance systems, including installation, maintenance, and technical support for both residential and commercial properties.

Services Provided:
– Security system installation
– Surveillance system maintenance
– Troubleshooting and repair services
– Customer support and consultation
– Monitoring services

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (503) 627-0100
Website: https://pointmonitor.com/portland-or/

Customer Reviews and Sentiment:
Point Monitor Corporation has an overall positive reputation based on their reviews:

Google Reviews: 4.5 stars based on 16 reviews.

Positive feedback emphasizes the professionalism, knowledge, and quick service provided by the technicians. Customers appreciate the effective communication and the prompt responses to service requests.

Examples of positive reviews include:
“Casey with point monitor is an amazing technician! He is very quick and knowledgeable…” – Kaya Camilla Apt
“I have worked with Point Monitor for close to 17 years… Their technicians are solid.” – Mark Craig
“We use Point Monitor for many systems including our video surveillance… They are always very responsive.” – Jeff Johnson

However, there is notable negative sentiment regarding a recent decline in customer service, with one review reflecting disappointment over poor responses from a staff member.

Example of a negative review:
“I’m extremely disappointed with the recent responses I’ve received… The new staff member… is not helpful at all…” – Rubie Rodriguez

Review Summary:
Positive Sentiments: Professionalism, quick service, knowledgeable technicians, responsive customer support.
Negative Sentiments: Recent declines in customer service, unresolved complaints with specific staff members.

Additional Ratings:
BirdEye: 4.5 stars based on 16 reviews, indicating a strong positive trend overall.
Total Lead Smart Rating: 8.0/10. This rating reflects the high satisfaction levels noted by many customers despite the occasional negative feedback about service quality.

Conclusion:
Point Monitor Corporation is a commendable choice for security system needs in Lake Oswego, OR, known for its knowledgeable and professional staff. However, potential clients may want to consider feedback regarding fluctuations in customer service and ensure clear communication to avoid any issues.

business

Member Since August 2024

Listing Id 153123

Contact Info

  • address 5863 Lakeview Blvd, Lake Oswego, OR 97035
  • phone (503) 627-0100
  • Lead Smart Rating :
  • 8.0/10.0
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Listing location

  • address 5863 Lakeview Blvd, Lake Oswego, OR 97035
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