Member Since August 2024
Listing Id 160562Raquel Mendoza
11 months agoThese guys are the best you will find in Staten Island! They are professional, skilled, timely, and gentle human beings. I had Richmond Camera & Security wire a whole new office for us, following crazy codes and restrictions (Medical office) we now a nicely labeled and functioning office. Richmond Camera & Security get even more kudos, because in the middle of their job, I had a family emergency and I was able to call Thomas really late and move his arrival to later in the day so I could get some sleep. No complaints or additional costs associated! I look forward to working with Richmond Camera & Security on many projects we have in Staten Island in the future!
Patrick Hudson
11 months agoThe Richmond Camera & Security Team did an amazing job! Kingston patiently and thoroughly answered all my questions. Kingston, was very profession and knowledgeable. We requested installation to be completed before our trip out of Staten Island and Richmond Camera & Security came through all the way! Customer Service (as well as Security Systems) is this company’s specialty! We highly recommend Richmond Camera & Security to everyone! Thank you Kingston!
Beverly Taylor
a year agoThey sent 2 security masters to check why our cameras stopped working. Unlike other companies in Staten Island (And now I know why they failed) that after 5 minutes told me to get new cameras, Juan & Sam spent almost 40 minutes just to check. When they were done they could tell me exactly what is wrong and the price to repair it. And the best news: They can do it right now. Anyway, 2 hours later I got everything working perfectly again.
Reginald Murphy
a year agoI am so glad I found Richmond Camera & Security when I was searching for a company in Staten Island that can deliver and install security cameras system. We had a horrible experience with a different company and decided this time to search and do our homework before we sign. The customer service we have gotten from Richmond Camera & Security is amazing. Lance was so helpful and thorough when he came over to discuss our options. Anytime I have contacted him, he has been very prompt in responding. And he is always so nice and personable. When Lance came over with the team to install the security camera system, he was really nice and answered any questions I had. He did such a great job setting everything up and explaining how the system works and made sure I understand all the different features. We have had absolutely no problems with our cameras since it was installed. If you are looking for a security system company in Staten Island with wonderful customer service, fair pricing, and a great, reliable alarm system, go with Richmond Camera & Security. You won’t regret it!
Linda Brown
a year agoA company you can trust. Got same day appointment. And later that same day got the quote over the email. Liked what I saw and signed right then. As agreed installation started Monday morning and lasted till 6 PM. When they were done I had the system up and running, the work area cleaned, and I got 1 hour tutorial by James about the new system. I moved to the Island 14 years ago, I do not remember such a smooth experience.
Vivian Barrett
a year agoGot a whole new intercom system installed at my pad and so in love with the setup. The feedback is great, I could hear everything and it’s so easy to use too. Came out a reasonable cost and the quality of the system is top tier.
Julia Green
a year agoWhen we notice someone was coming around back and still items from our property, we knew we had to get camera installed asap. Called up a few places and decided to go with Richmond Cameras. Their team showed right away and got straight to business. Gave a great price we couldn’t say no to and the rest was history.
Lynda Harris
a year agoI recently purchased my first home in Staten Island, and I wanted to have a security system installed before I moved in the following week. I had a not-so-great previous experience with another company but I didn’t know any local alarm system installation companies. I contacted Richmond Camera & Security for an estimate based on my research online and by a recommendation from a coworker who used them to install new intercom system. Elvis was able to come out the next day of me calling to set up an estimate and completed my install a few days later (prior to my move-in date, as promised). Everything was installed quickly and they were very neat and tidy. Elvis was even nice enough to help me change the faceplate of my thermostat once he finished the install, which saved me having to call someone else… By way of update, I called Richmond Camera & Security to advise them of an issue and Elvis called me back immediately. He gave me his cell phone number and told me to call him whenever I was home and available to troubleshoot the unit. Given my work schedule, this was at a very random time in the morning about 3 days after I called initially. Elvis walked me through about 15 minutes of troubleshooting and was patient while I fumbled through getting the faceplate off and cycling both my wireless router and alarm system. Everything is working perfectly again. And, unfortunately for Elvis, I’ve saved his cell phone number in my phone! Thank you Elvis for all the help. Hope not to “bother” you again till the time to upgrade the system will arrive.
Fausto Leffler
a year agoWe had Richmond Camera & Security install a camera security system in our 10 unit apartment building in Staten Island and they did an amazing job. Every one we had contact with was very professional with Bill in particular. They were always easy to get a hold of and very knowledgeable of where to install the cameras. They took the time to make sure the system was installed as neatly as possible which was very important to us. Bill was very helpful and cost mindful for us when deciding on the system. He listened to our concerns about appearance and did an amazing job. He was patient with explaining how to work the system as I’m not very computer friendly. Bill and the crew showed up when they said they would be there and kept me notified when there was a slight delay due to the equipment I wanted had to be ordered. We totally would use Richmond Camera & Security again and would highly recommend them!
Carmen Catalina
a year agoI was contacted by a project manager to assess my needs. Based on the number of cameras, and size of my warehouse, they provided a cost and time estimate. Mauro came out to our warehouse. We walked through the potential areas for placing cameras. They gave me insight for how they have mounted cameras in other projects and benefits of certain views. On the first day Mauro and the team got several cameras mounted and did the initial system setup. It was great to have a functioning system on the first day. I was able to try it out and check out the views at night and was super happy with the results. Mauro did an excellent job with the installation. Everything was done very cleanly. Wires were tucked away hidden from view. Based on my experience I would highly recommend Richmond Camera & Security for future installations.