Overview:
BlackHawk Technologies is a security system supplier located in Patchogue, NY. The company specializes in providing high-quality security solutions including installations of surveillance cameras and home monitoring systems.
Services Provided:
– Security camera installation
– Surveillance system setup
– DVR installation
– Technical support and system relocation
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (888) 257-5702
Website: http://blackhawkli.com/
Customer Reviews and Sentiment:
BlackHawk Technologies has received generally positive reviews, with a Google rating of 4.5 stars based on 15 reviews.
Positive feedback emphasizes their knowledgeable staff, quality installations, and excellent customer service.
Examples of positive reviews include:
“Great clean install, great tech support, well worth it!!!!” – Greg Krattinger
“12/10 service and know how. Brian and Matt are extremely knowledgeable and so polite.” – Thomas Marsh
“Another immaculate performance by Blackhawk.” – HNICs LADY
However, there are notable complaints regarding customer service and installation practices.
Examples of negative reviews include:
“Never set up the cameras on my phone after months of asking for help.” – Lila Beudert-Gluckman
“Now Brian refuses to send a tech to correct this issue unless I pay $150.” – Robert Moriggia
Review Summary:
Positive Sentiments: Knowledgeable staff, great service, clean installations, and responsive customer support.
Negative Sentiments: Issues with communication, installation errors, and additional charges for follow-up service.
Additional Ratings:
– BirdEye: 4.5 stars based on 15 reviews, supporting the positive outlook with some customer service concerns.
– Total Lead Smart Rating: 7.5/10, reflecting strong customer satisfaction overall, balanced by some issues related to service quality and responsiveness.
Conclusion:
BlackHawk Technologies stands out as a reliable option for security installations in Patchogue, NY, known for their skilled technicians and customer-centric approach. However, prospective customers should be aware of the mixed sentiments regarding customer service and be proactive in ensuring their needs are met during installation.
Member Since August 2024
Listing Id 157245