Doyle Security Systems in Albany-NY, New York 12205

Doyle Security Systems

18 Computer Dr E #102, Albany, NY 12205

4.8 (150 reviews)

Overview:
Doyle Security Systems is a leading security system supplier located in Albany, NY. They specialize in providing reliable home and business security solutions, with a strong emphasis on customer service and professionalism.

Services Provided:
– Installation and monitoring of security systems
– Fire alarm systems
– Customer service support
– Building permit assistance
– Site assessments

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (518) 462-6814
Website: https://www.godoyle.com/

Customer Reviews and Sentiment:
Doyle Security Systems has received an impressive rating of 4.8 stars based on 150 reviews across multiple platforms.

Positive feedback notably emphasizes the company’s professionalism, effective communication, and the dedication exhibited by their staff. Customers appreciate the direct service without the complexities of call centers, highlighting the reliability of the security solutions.

Examples of positive reviews include:
“Very professional… I would highly recommend Doyle and Zachary!” – Ward Backhaus
“Unlike ADT, they are 100% there for you… HIGHLY recommend DOYLE!” – Debbie Beale
“Great communication and installation was prompt!” – Kelly Wolfe

However, not all feedback has been positive, with some customers expressing frustrations regarding customer service responsiveness and technical failures during emergencies.

The negative sentiment is captured in the following review:
“Uncommonly bad customer service… This company is a nightmare!” – Richard Sulkow

Review Summary:
Positive Sentiments: High professionalism, prompt service, direct customer assistance, reliable solutions.
Negative Sentiments: Customer service responsiveness issues, technical failures during emergencies.

Additional Ratings:
BirdEye: 4.8 stars based on 150 reviews, showcasing a strong overall satisfaction despite some mixed experiences.
Total Lead Smart Rating: 8.0/10. This score considers the overall positive feedback balanced against the customer service issues reported.

Conclusion:
Doyle Security Systems stands out as a highly rated option for security solutions in Albany, NY, renowned for their professionalism and prompt service. However, potential customers should consider the mixed reviews, particularly regarding customer service experiences, before making a final decision.

Member Since August 2024

Listing Id 144896

Contact Info

18 Computer Dr E #102, Albany, NY 12205
(518) 462-6814
Lead Smart Rating :
8.0/10.0

Get A Quote Claim

Listing location

18 Computer Dr E #102, Albany, NY 12205

Get Direction

Reviews

ward backhaus

2 weeks ago

Very professional. Zachary out to check the site and was able to oversee the whole project including taking care of the building permit process. He even met with the fire inspector to test the system and demonstrate it to the occupant. I would highly recommend Doyle and Zachary!

debbie beale

2 weeks ago

The security I used to have of ADT was nothing but a HEADACHE!!! I would get the CALL CENTER and the left hand, and the right hand wouldn’t know what they are talking about; let alone the Technicians. They are HORRIBLE!!! However, Doyle is there for you right then and there. They are 100% there for you. No CALL CENTER whatsoever. Yes, I would HIGHLY recommend DOYLE to anyone who needs a RELIABLE HOME SECURITY System. Or business!!!

Paula Donlon

4 weeks ago

Professional, precise and detailed!

Caren Kotlow

a month ago

Wonderful, helpful, friendly , on time

Troy “TJE” Edwards

a month ago

Both Ryan and Lee were very professional. Thank you.

Diana

a month ago

Very friendly and easy to work with These guys are great!

Kelly Wolfe

a month ago

Great communication and installation was prompt!

mik viditt

2 months ago

After numerous attempts to speak with a rep regarding my seasonal monitoring contract, I finally to Scott Zimmerman, who was a tremendous help. Doyle needs a better way for it’s customers to reach someone in customer care rather than being transferred on end to ultimate talk to no one who is competent regarding my situation. Thanks again to Scott.

Richard Sulkow

2 months ago

Uncommonly bad customer service. Fire alarm went off. Box did not respond to codes. Called emergency number. They were of no help. Fire dept. came. They could not help with the alarm. Had to pull wires out of box to stop incredibly loud alarm. This company is a nightmare!

GP NY

2 months ago

In the face of challenges posed by higher-ups, Zach from Doyle Security exhibited unparalleled dedication in resolving our security system issues. His relentless efforts, coupled with resourcefulness, surpassed all expectations. Zach’s professionalism and unwavering commitment to customer satisfaction were truly exceptional. Thanks to Zach, our experience with Doyle Security was elevated, and we wholeheartedly recommend seeking his expertise to enhance your security solutions.