Protection 1 Security Solutions in Topeka, Kansas 66615

Protection 1 Security Solutions

6301 SW 9th St, Topeka, KS 66615

1.8 (5 reviews)

Overview:
Protection 1 Security Solutions is a security system supplier located in Topeka, KS. The company offers home security systems featuring monitoring services and customer support.

Services Provided:
– Home security system installation
– Technical support
– Alarm monitoring

Contact Information:
Phone: (785) 783-4681
Website: https://www.protection1.com/

Customer Reviews and Sentiment:
Google Reviews: 1.8 stars based on 5 reviews.

The feedback concerning Protection 1 Security Solutions is overwhelmingly negative, highlighting poor customer service and difficulties in communication. Customers have expressed dissatisfaction with the responsiveness and competence of the technical support.

Examples of negative reviews include:
“Beware do not initial or sign anything!” – Janet Jones
“I don’t think so!” – Dawn Downey
“Their customer service/technical support is non-existent.” – Mike Peters

A single positive review was noted, appreciating the promptness in fixing issues:
“Very quick to fix problems, always available by phone.” – Midas 87-5986

Review Summary:
Positive Sentiments: Quick problem resolution when reached.
Negative Sentiments: Consistent issues with customer service, communication barriers, and unresolved technical problems.

Total Lead Smart Rating: 2.0

Conclusion:
Protection 1 Security Solutions in Topeka, KS, appears to struggle with customer service and technical support, leading to significant dissatisfaction among customers. Potential clients should exercise caution and consider the negative feedback before deciding to engage with this company for security services.

Member Since August 2024

Listing Id 161192

Contact Info

6301 SW 9th St, Topeka, KS 66615
(785) 783-4681
Lead Smart Rating :
</10.0

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Listing location

6301 SW 9th St, Topeka, KS 66615

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Reviews

Janet Jones

3 months ago

I got the system and was really happy to get ADT, Kyle came to my home and sold me the system, Well I asked if there was a cancellation fee he said no BUT When he handed me the table to initial for agreement and such he he said just Initial here.. and here changed pages and initial here.. one was the cancellation clause i trusted him so didn’t read it just signed.. BUT now my system goes down about every couple of months (The big one over Christmas) and i want to cancel as it doesn’t work at my home and i am tired of calling to get it fixed no can do! Beware do not initial or sign anything! Don’t answer the door!

Dawn Downey

5 months ago

OMG, This guy couldn’t understand me, I couldn’t understand him, I asked where he was and he said something but did say not in the USA. I asked what he knew about my setup in Topeka KS then and he replied we are trained in assistance. I said so you know how my home was set up and I’ve been with this company for 30 years. ohhhh yeaassshhh. I don’t think so!

Midas 87-5986

a year ago

Very quick to fix problems, always available by phone.

Mike Peters

2 years ago

If you’re thinking about getting a security system, forget about Protection One/ADT! Their customer service/technical support is non-existent. During a recent power outage, my security panel alarmed and tech support could not help me shut it off.

Andrea Hohman

5 years ago

I have been waiting for 4 days for someone to call and schedule me an appointment to fix my keypad! I have called 4 times now with no luck! I have changed the “low batteries” 2 times in the keypad and it won’t stop beeping! I finally unplugged it and took out the batteries. Horrible customer service!