Alert 360 Home & Business Security Kansas City

Overview:
Alert 360 Home & Business Security Kansas City is a security system supplier located in Lenexa, KS. The company specializes in providing high-quality security systems and services for both residential and commercial clients.

Services Provided:
– Installation of security systems
– Camera replacement and installation
– Customer support and troubleshooting
– Professional security consultations

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (913) 599-3439
Website: https://www.alert360.com/locations/home-and-business-security-kansas-city

Customer Reviews and Sentiment:
Alert 360 has garnered an impressive rating of 4.8 stars based on 502 reviews across various platforms.

Positive feedback emphasizes the professionalism, punctuality, and customer service provided by the staff. Customers have highlighted the knowledge and helpfulness of the technicians.

Examples of positive reviews include:
“Anthony was very pleasant, knowledgeable, and professional.” – Ellen Koester
“Tech showed up early and replaced an important, damaged camera quickly and efficiently.” – Gary Johnson
“Service and communications with them have been the Best!” – Msbhavn

On the downside, a few customers have reported poor interactions with sales and cancellation staff, indicating issues with communication and customer service that have led to dissatisfaction.

Examples of negative reviews include:
“My interaction with a person from sales and a person from cancellations has left a very bad impression on me.” – teanelly nelson
“The only reason I gave it a 4 instead of 5 is due to a communication issue.” – Amarie Stevens

Review Summary:
Positive Sentiments: Professionalism, effective communication, punctual service, thorough installation, and excellent customer support.
Negative Sentiments: Occasional communication issues, particularly in sales and cancellations, leading to customer dissatisfaction.

Additional Ratings:
BirdEye: 4.8 stars based on 502 reviews, reflecting strong customer satisfaction.

Total Lead Smart Rating: 8.5/10
This rating reflects the overall high customer satisfaction, quality of services, and a few notable instances of negative feedback regarding communication that have slightly impacted the overall impression of the company.

Conclusion:
Alert 360 Home & Business Security Kansas City stands out as a reputable choice for security system solutions in Lenexa, KS, praised for their professionalism and effective service. However, potential clients should consider the mixed feedback regarding customer interactions, particularly in sales and cancellations, when making a decision.