Security Camera King, Inc

Christian Byler

2 years ago

I went to Security Camera Kings on the recommendation of a fellow shop owner. Zeke was the sales rep I worked with and he was very helpful. Explained technical aspects in a way that I understood and helped me decide on exactly what to buy. Installing the physical components of the system is fairly straight forward. I had a few issues with the operations setup and had to call technical support. Tyler has helped me twice. Great experience both times. Can’t speak to the longevity of the cameras yet but the customer service is outstanding. If you’re looking for security cameras you should definitely give these guys a shot.

Ravi Brounstein

4 years ago

I had a mixed experience with Security Camera King. In the end they did stand behind their product and offering at the level I would hope for as a consumer. My experience resulted in new inputs to their continuous improvement cycle for service, support and sales. If you do ever have a problem on the post sales side and you are not getting the support response needed definitely reach out to the sales team, they are motived to make things work and they can impact internal change even if they aren’t able to help directly, they are also very approachable. Kudos to SCK for going the extra mile to make me a happy customer on an especially challenging situation. After all they do put the customer first, and isn’t that the kind of company we should want to do business with?

Steven Maze

4 years ago

My goal was to quickly deploy seven replacement DVRs and reuse many of our existing campus coaxial cameras. Camera systems and security solutions are a commodity and all the DVR/ NVR systems and software are quite similar. In a commodity driven environment with so many price-points and misinformation on web forums and in reviews, the task of quickly finding a suitable solution can be frustrating. Someone recommended Security Camera King to me. I was told that they had good customer service and a helpful support forum, and I would agree. I called and talked with Anthony in sales and explained our situation and needs. I’m a smart guy and I’ll admit I had some misconceptions about some particulars regarding system design and terminology. Anthony was professional and politely clarified some things for me. After a bit more Q&A, I agreed on the replacement systems. The well packaged DVRs showed up on our campus the next day. The DVRs I ordered can accommodate two hard drives. I wanted to reuse my old working purple hard drives, so I bought some DVRs without hard drives. I also needed some DVRs with new hard drives and Security Camera King installed those and labeled the boxes for me. (I purchased some of the purple drives through them, too). My team installed the replacement Elite DVRs to replace our aging Samsung systems that were no longer supported. We found one of our buildings had 12 camera cable runs that had all been fried by what may have been lightning. We had to get a contractor in to rewire. We decided at that point to add some cameras but the DVR that I first ordered would not accommodate extra cameras in the configuration we proposed. I needed a larger hybrid system. Security Camera King happily worked with me to RMA the original DVR and sent me the replacement upgrade (and the refund on the other unit) very quickly. I am pleased with the Elite DVRs. We have had all seven running for months now 24/7 and have not had a single issue with a dropped DVR or forced reboot. All the buildings are stand alone and we monitor everything in one room with the included Smart PSS software. The security for each device offers an alpha-numeric login password and a connect the dots second step (like unlocking a smart phone by drawing a certain figure on the screen). As a bonus, I learned the team will help me when I am ready to set up trip wires and set refresh and motion control to get the best from the hardware we have. This is really a great value, especially if one is not familiar with all of the options and nuances of configuring zones, and sub-streams/ codecs, etc. I have had some communication with the support team and will ask them for help after the holidays with a few config items I want to tweak. This crew understands that business is more than getting a sale out the door. I highly recommend the company.

Sandra I. Colón-Burgos

4 years ago

I have been doing business with Security Camera King for many years and I am very pleased to say that their customer service and Tech support are #1. Kudos to Jorge Nava for an amazing Tech support today! You are a true team player.

Trudy M

4 years ago

I have talked with Security Camera King people a few times over the last six years, and they are always helpful. Today their representative tech, Jorge Nava, was so good I needed to write a review. I have a wired home and have just reinstalled a router, I did a lot of the updating on systems/extenders myself, but some I worked with many tech people over the last few months Jorge, of Security King was the best by far. He was helpful, knowledgeable and he treated me with courtesy. We got my computer and cell program up in record time. He might have been the best tech person I have ever worked with.

Andrew Barrientes

4 years ago

The best place to buy camera Equipment Excellent sales reps Tech Support is always helpful

Chung Ng

4 years ago

Eric is the best sales guy. If it wasnt for him i would not have spent as much as i have. Best sales guy ever.

Lewis Valentine

4 years ago

After spending quite a bit of time looking for cameras. I called up Security King and talked to Anthony. Very knowledgeable, and helped me pick out a system that I new would work.

Health Information Great Choice

4 years ago

Absolutely amazing customer service , I Had the pleasure of speaking with Tony in the sales department and all I can say is WOW!! not only is he knowledgeable but when I finally was able to stump him with a question he was the first person I have ever spoken to that was actually honest in saying , “That is a great Question, please give me about 10-20 minutes to speak with our tech support team and will provide you with the right answer “ SURE ENOUGH 15mins went by and my phone rang with Tony on the line providing the correct answer / finding honest people in general is hard but here is a company that has always provided true and accurate information as well as being very cost friendly with providing in my eyes the best technical support I have ever experienced this company is a 5/5 STARS all day long I’m happy to have found your company and I will be doing a lot more business with you guys very soon -P. Gallo

Sandie Greenwood-Mominee

4 years ago

Jorge was extremely helpful and knowledgeable. He took care of my issue I was having in a timely manner. Thank you so much for all your help!