Titan Alarm Inc.

Overview:
Titan Alarm Inc. is a security system supplier located in Tucson, AZ. The company specializes in providing residential and commercial security solutions, including installation and ongoing support for security systems.

Services Provided:
– Residential security systems
– Commercial security systems
– Installation services
– Customer support and maintenance
– Security consultation

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (520) 325-1217
Website: https://titanalarm.net/

Customer Reviews and Sentiment:
Titan Alarm Inc. has received positive ratings with an overall score of 4.9 stars based on 43 reviews across various platforms.

Positive feedback emphasizes the company’s excellent customer service, responsiveness, and professionalism. Customers appreciate the thorough installation process and quality of the security systems.

Examples of positive reviews include:
“Very good customer service. Ben very patient and helpful.” – Dakota Koukhamsay
“How did I not find this company sooner? Ben Sanchez has been great to work with.” – Pamela Dowell
“We had an issue with one of our doors… Titan showed us how. They made sure all components were operating correctly.” – Arizona Grout Busters

Negative feedback revolves around miscommunication and instances of delayed service, particularly regarding personnel not having access codes or failing to show up as scheduled.

Example of a negative review:
“Horrible service. Very hard to communicate… we waited for 7 hours.” – Mittida Raksanaves

Review Summary:
Positive Sentiments: Excellent customer service, responsive staff, professional installation, reliable security solutions.
Negative Sentiments: Issues with communication and service delays; experiences of long wait times for scheduled assistance.

Additional Ratings:
BirdEye: 4.9 stars based on 43 reviews, demonstrating strong customer satisfaction.
Total Lead Smart Rating: 8.5/10, reflecting high customer satisfaction balanced against isolated negative experiences regarding communication.

Conclusion:
Titan Alarm Inc. appears to be a highly regarded choice for security solutions in Tucson, AZ. Customers have praised their customer service and effective installation process. However, occasional communication issues are noted, and potential clients may want to clarify service protocols beforehand.