Platinum Alarm – Security Systems + Installation

Overview:
Platinum Alarm – Security Systems + Installation is located in Gilbert, AZ, and specializes in providing security system solutions. The company focuses on offering comprehensive security installations and knowledgeable customer service to meet the needs of its clients.

Services Provided:
– Security system installation
– Network integration
– Remote monitoring solutions
– Customer service and support

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (602) 550-1504
Website: www.platinumalarm.com

Customer Reviews and Sentiment:
Platinum Alarm has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 6 reviews.

Positive feedback highlights the company’s knowledgeable service and excellent customer support. Customers have expressed satisfaction with the installation process and the additional services offered.

Examples of positive reviews include:
“Great service. Very knowledgeable.” – Glenn Jones
“Great work amazing customer service!” – Claudia Vazquez
“Kevin… is honest, kind, and has the utmost integrity.” – Mary Kay Hobby

Negative feedback mainly revolves around poor communication, with multiple reviewers stating they did not receive responses after inquiries.

Examples of negative reviews include:
“Inquired about a new system but never got any response.” – Steve Herrington
“Called this clown ten times and left messages never a reply.” – Sean Okeefe

Review Summary:
Positive Sentiments: Knowledgeable service, excellent customer support, integrity, and quality installations.
Negative Sentiments: Poor communication, lack of response to inquiries, and unreturned calls.

Additional Ratings:
BirdEye: 3.7 stars based on 6 reviews, reflecting a mix of customer satisfaction with notable communication issues.
Total Lead Smart Rating: 5.2/10. This rating accounts for the overall mixed feedback, with solid positive sentiments but significant issues in communication.

Conclusion:
Platinum Alarm – Security Systems + Installation offers valuable security solutions in Gilbert, AZ, with a noted strength in customer service and integrity. However, potential customers should be mindful of the company’s communication challenges and consider these before making a final decision.