Trusted Surveillance Systems

Overview:
Trusted Surveillance Systems is a security system installation service based in Allentown, PA. The company specializes in providing various security solutions, including camera installations and security access systems.

Services Provided:
– Security camera installation
– Security access system installation

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (610) 360-5724

Customer Reviews and Sentiment:
Trusted Surveillance Systems has received poor ratings, with a total score of 2.6 stars based on 5 reviews.

Positive feedback highlights the professionalism and efficiency of the service provided by Mr. Colon, as reflected in the following reviews:
“Mr. Colon’s service was superb, very polite, professional & efficient.” – Naty Lopez
“Best company out in Pennsylvania and New Jersey… Always on time, always clean job.” – Dana Colon

However, negative feedback emphasizes issues with communication, reliability, and customer service, as summarized by these reviews:
“Same issue as Michael, gave him close to 10k deposits for 3 jobs, haven’t heard from him in 4 months.” – Saul W
“Very rude service… installer never showed up or contacted us.” – Wayne D

Review Summary:
Positive Sentiments: Professional, polite service, efficient installations, good communication from John in some instances.
Negative Sentiments: Poor communication, project delays, unresponsiveness, and rude interactions reported by multiple customers.

Additional Ratings:
BirdEye: 2.6 stars based on 5 reviews, indicating significant customer dissatisfaction.
Total Lead Smart Rating: 3.0/10 (Calculated based on the predominantly negative feedback, issues with communication, and unreliability of service). This rating reflects the company’s struggle with customer satisfaction despite some positive remarks.

Conclusion:
Trusted Surveillance Systems has faced significant challenges regarding reliability and customer communication, leading to predominantly negative reviews. While some customers have praised the professionalism and quality of service, the overall sentiment suggests a cautious approach for potential clients seeking surveillance system installations.