BTI Communications Group, LTD. in Downers Grove, Illinois 60515

BTI Communications Group, LTD.

1441 Branding Ave #200, Downers Grove, IL 60515

4.8 (16 reviews)

Overview:
BTI Communications Group, LTD. is a Downers Grove-based company specializing in security system installation services. With a strong reputation for professionalism and expertise in telecommunication solutions, BTI has garnered positive recognition from a diverse clientele over the years.

Services Provided:
– Security system installation
– Telecommunications solutions
– IP phone systems
– Surveillance installation
– Technical support and consulting

Timings:
Monday to Friday 9 AM to 6 PM

Contact Information:
Phone: (312) 432-5300
Website: www.btigroup.com

Customer Reviews and Sentiment:
BTI Communications Group, LTD. has received a high overall rating of 4.8 stars based on 16 reviews.

Positive sentiments include praise for their knowledge, professionalism, and the exceptional customer service provided by the team. Customers appreciate the quick resolutions to their issues and the company’s ability to meet diverse needs.

Examples of positive reviews include:
“BTI consistently provides us with number IT professional services from IP phone systems to surveillance.” – Jonathon Huff
“Professional, efficient, fantastic customer service!” – Sarah Strickland
“They are experts at what they do, and I always feel confident…” – David Hatfield

However, there is a notable negative review highlighting dissatisfaction with pricing and perceived service speed:
“Overpriced and slow.” – Jack Johnson

Review Summary:
Positive Sentiments: Knowledgeable staff, excellent customer service, efficient problem resolution, and professional installation.
Negative Sentiments: Concerns regarding pricing and service speed.

Additional Ratings:
Google Reviews: 4.8 stars based on 16 reviews.

Total Lead Smart Rating: 8.5/10
This rating is based on the overall positive feedback about the quality of service and the consistent themes of satisfaction, tempered slightly by a rare negative comment regarding value for money.

Conclusion:
BTI Communications Group, LTD. appears to be a trustworthy choice for security system and telecommunication services in Downers Grove, well-regarded for their professional expertise and customer-centric approach. Potential clients should consider the strong positive reviews while being aware of the occasional concern about pricing and service speed.

Member Since August 2024

Listing Id 149196

Contact Info

1441 Branding Ave #200, Downers Grove, IL 60515
(312) 432-5300
Lead Smart Rating :
8.5/10.0

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1441 Branding Ave #200, Downers Grove, IL 60515

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Reviews

Jack Johnson

a year ago

Not sure why you would work with them. Overpriced and slow.

David Hatfield

4 years ago

I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.

Mike St.Marie

4 years ago

Professional service and extremely knowledgeable in offering solutions that make sense. Highly recommended.

Vince Dante

4 years ago

I’ve know and been a customer to David Smith for 20 years and he is a true professional. His dedication and detail to his customers and customer service are incredible. I would and have recommend him and BTI to others in the field.

HCCI MPA

4 years ago

We’ve been working with BTI Communications for 15 years now for our telecommunication needs. Their knowledge in this area is second to none. They provide quality service and have always had solutions to questions or issues we may have. I would highly recommend BTI for any telecommunication or security need!

Jonathon Huff

4 years ago

BTI consistently provides us with number IT professional services from IP phone systems to surveillance. Their technical knowledge consistently solves IT challenges that our staff doesn’t the skill or time for. The installation team is excellent. And their support always goes over and above to make sure all our issues are solved. I highly recommend BTI.

Don Esser

4 years ago

BTI technicians are skilled and very efficient in completing their work with minimal disruptions to our daily work flow.

Angela Stiner

4 years ago

Excellent customer service. BTI acts quickly to help resolve every issue that arises, mostly it’s user errors on our end! BTI is very helpful! We couldn’t be happier with their customer service along with trainings they provide to us!

Sarah Strickland

4 years ago

Professional, efficient, fantastic customer service!

Austin Conlin

4 years ago

Dave Smith and Tom Trickle have been a pressure to work with for over 8 year now. No matter the problem, the time or the day they are always available to rectify any of our concerns.