Alder Home Security Alabama

Overview:
Alder Home Security Alabama, located in Hoover, AL, specializes in providing security services to residential customers. The company focuses on delivering effective and reliable home security solutions, including installation and customer support, ensuring clients feel safe and well-informed about their security systems.

Services Provided:
– Home security system installation
– Alarm system updates
– Customer support and consultation
– Personalized security solutions

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (205) 202-0057
Website: https://alder.com/

Customer Reviews and Sentiment:
Alder Home Security Alabama has received generally favorable reviews, achieving a rating of 4.8 stars based on 76 reviews across different platforms.

Positive feedback emphasizes the company’s customer service, professionalism, and friendly staff. Customers highlighted their satisfaction with the expertise of technicians and the personalized care they received.

Examples of positive reviews include:
“Paul was nice and kind and explained everything to the t and I will strongly recommend him to anyone I know.” – Shirley Kennard
“Gab came out and really gave a great deal that we couldn’t pass up… he genuinely cares about the needs of his customers.” – Brandi Williams
“Paul had great customer service… Definitely enjoying the product.” – LaFayette Bester

However, there is a notable complaint, where one customer expressed dissatisfaction with the company’s reliability:
“They’re not a company that keeps their word. Will never ever refer them to another person again.” – Nanzella Moore

Review Summary:
Positive Sentiments: Excellent customer service, professionalism, friendly and knowledgeable technicians, effective security solutions.
Negative Sentiments: Issues with reliability and unfulfilled promises noted by at least one customer.

Additional Ratings:
BirdEye: 4.8 stars based on 76 reviews, indicating a strong overall customer satisfaction despite the mentioned complaint.

Total Lead Smart Rating: 8.5/10
This rating reflects the high level of satisfaction, strong positive feedback from many customers, and recognition of a significant complaint, balancing the overall customer experience.

Conclusion:
Alder Home Security Alabama is a highly rated choice for security services in Hoover, AL, noted for their knowledgeable staff and responsive customer service. However, potential customers should consider the mentioned reliability issue when making their decision.