Securitas Technology Corporate Office in Fishers, Indiana 46037

Securitas Technology Corporate Office

8350 Sunlight Dr, Fishers, IN 46037

1.7 (6 reviews)

Overview:
Securitas Technology Corporate Office is located in Fishers, IN, and operates primarily as a security guard service provider. The company has faced significant challenges related to customer service and billing issues, leading to a poor reputation among its clientele.

Services Provided:
– Security monitoring
– Fire alarm monitoring
– Customer support

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (317) 558-1600
Website: https://www.securitastechnology.com/?utm_source=GBP_Fisher&utm_medium=organic

Customer Reviews and Sentiment:
Securitas Technology Corporate Office has received predominantly negative reviews across various platforms:

Google Reviews: 1.7 stars based on 6 reviews.

Negative feedback highlights severe issues with customer service, billing errors, and difficulty in contacting support. Many customers expressed frustration with the lack of communication and the company’s ineffectiveness in addressing their concerns.

Examples of negative reviews include:
“They had a billing error that ACH’d my account 6x for my quarterly fire alarm monitoring… ZERO Stars” – Koji K
“God forbid you ever need a password reset. There are better companies, and I will be moving to them.” – Kevin Bowden
“I have been trying for a whole year to get my auto pay program set up… Nobody does anything for me.” – Loretta St. John

The only positive review mentioned effective service from one employee, but it contrasts heavily with the overall sentiment.

Review Summary:
Positive Sentiments: Professional service from individual employees in specific instances.
Negative Sentiments: Horrendous customer service, frequent billing errors, long hold times, lack of communication, and inadequate management responsiveness.

Additional Ratings:
BirdEye: 1.7 stars based on 6 reviews, reflecting a similar trend of discontent among customers.
Better Business Bureau (BBB): The company has a profile but is not accredited, with a BBB rating of NR (No Rating). There have been multiple complaints regarding customer service failures and billing issues.
Total Lead Smart Rating: 2.0

Conclusion:
Securitas Technology Corporate Office appears to struggle significantly with customer satisfaction, primarily due to ongoing issues with billing and customer service. Prospective clients are advised to consider these factors carefully before engaging their services, as the current trends suggest a lack of reliability and support.

Member Since August 2024

Listing Id 150008

Contact Info

8350 Sunlight Dr, Fishers, IN 46037
(317) 558-1600
Lead Smart Rating :
2.0/10.0

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8350 Sunlight Dr, Fishers, IN 46037

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Reviews

koji k

6 months ago

They had a billing error that ACH’d my account 6x for my quarterly fire alarm monitoring billing. It’s been a month and still no call, no email nothing! I’ve emailed every email address I can find online or on the statement and still no reply. I’ve called their billing dept and been on hold for an hour. ZERO Stars

Kevin Bowden

a year ago

If I could do 0 stars I would. Worst customer service, worst monitoring I have ever used. You can never get ahold of anyone. God forbid you ever need a password reset. There are better companies and I will be moving to them.

Relliftnek

a year ago

Stanley sent me 11 bills expecting payment. I have no relationship with Stanley or any of the 11 companies listed on the billing invoices. Fraudulently sending bills to non-customers is not what one would expect from a security company. Unable to speak with the billing department or contact them. I have no idea how they even got my name or address to send the package of bills.

Jeff Morton

2 years ago

Chris from the Michigan Stanley Security company was fabulous. Came out within 30 mins, fixed our door and walked me through everything. Very professional and knowledgeable. Saved our day here at Extra Space Storage.

jimmy groover

2 years ago

i have had sonitrol for over 15 years. they were hands down the best security system. since Stanley bought them they have gotten worse every year. now they do not know or care about customers. the worst customer no service and most employees dont know about their alarms. pitiful excuse. typical corporate way of doing business.

Loretta St. John

2 years ago

I have been trying for a whole year to get my auto pay program set up with this company. I have been with them for 20 years, and since they changed management everything went to hell. I’m very very upset! Nobody does anything for me and I can’t get through to anybody on the phone.