Vital Security and Investigations, LLC

Overview:
Vital Security and Investigations, LLC is a security guard service located in Lake Mary, FL. The company provides professional security solutions aimed at ensuring safety in various environments, including residential communities, events, and commercial establishments. They are known for their strong emphasis on professionalism and customer service.

Services Provided:
– Security guard services
– Community safety monitoring
– Event security
– Professional consultations on security needs

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (844) 835-5591
Website: http://vitalsecurity.com/

Customer Reviews and Sentiment:
Vital Security and Investigations, LLC has received a mix of positive and negative reviews across various platforms.

Google Reviews: 4.0 stars based on 32 reviews.

Positive feedback emphasizes the company’s professionalism, attentiveness, and effective security measures. Customers have praised the staff for being helpful, caring, and responsive to their needs.

Examples of positive reviews include:
“Professional Operation that truly cares about your safety.” – Brian Williams
“I am thankful to have Vital Security watching over our community.” – clark zen
“Very well organized and structured!!” – Floyd Brady

Negative feedback highlights concerns regarding security effectiveness and communication issues.

Examples of negative reviews include:
“The worst gated community company I have ever seen.” – Stephanie Riley
“diana on the answering service got smart with me.” – Drea simone

Review Summary:
Positive Sentiments: High professionalism, caring staff, thorough event security, responsiveness, integrity.
Negative Sentiments: Inadequate gate monitoring, poor communication from customer service representatives.

Additional Ratings:
BirdEye: 4.0 stars based on 32 reviews, showing a generally positive reception but with some notable concerns.
Total Lead Smart Rating: 7.5/10. This rating reflects overall customer satisfaction and quality of service, tempered by some concerns regarding security effectiveness and customer service communication.

Conclusion:
Vital Security and Investigations, LLC appears to be a competent choice for security services in Lake Mary, FL, notably for their professionalism and effective security solutions. However, potential clients should consider the mixed reviews, particularly regarding security practices and communication challenges, before making a decision.