Tim Golden Hands

Aziza A

7 months ago

Extremely Poor Customer Service. I met with them to have project work done and paid a deposit after they came onsite to review the specs and take pictures. We scheduled a start date and the last step was to obtain a COI for the building. After I sent the sample COI for completion, I randomly receive an alert from my bank that my deposit was refunded. I found that strange since I had not received any communication from them since I sent the COI. After several emails sent that did not receive a response, I receive a TEXT MESSAGE that they cannot proceed with my project because the COI is not suitable for the building and they have canceled my project that was slated to start in just a few days. It was completely unprofessional and in poor taste to not have the decency to pick up the phone and have a conversation with me about this. If you value professionalism and quality customer service, I would avoid this company and look elsewhere.

Seema Gulati

9 months ago

THIS IS A REAL REVIEW! This business is Horrendous! They left the job unfinished after changing their pricing with me after the job had begun. Their communication is all over the place. They had one woman answering their calls, she communicates with the owner and half the time the left hand doesn’t know what the right hand says. They have a non-refundable deposit of 100$ just for an estimate too!!! Never heard of such a thing, but like an idiot, I paid that for the estimate. They claimed that the deposit will go toward the cost of the job, but in reality it didn’t! They quoted me a price for my apartment, then told after I called to schedule the work that price was not valid and had to reestimate for the same work. They came to the apartment, re-estimated the same cost and then started the job. After only finishing half the bedroom, they tell me they have to charge an extra 100$ for the baseboards they painted! This was clearly discussed prior, they were the ones that suggested I buy white paint in case of spillage & instead painted the baseboards and then wanted to charge me!! The painter also left the job half done, scratched my hardwood floor which I am just noticing this morning after looking at the room!! Additionally the painter had an attitude at the end saying he had stayed passed his time and this was all after I fed him meals and even gave him snacks when he asked if I had cookies. It wasn’t my obligation to feed them, but I did out of kindness and he didn’t even say thank you! At the end of it all, the owner Tim left me a nasty voicemail after I asked for my deposit back considering the mess they left—and my having to call Venmo as I was even nice enough to pay them in cash!! Mortified!!!

Вениамин Красников

11 months ago

Really this company’s one hassle

Nikita Lisitsa

11 months ago

Tim Golden Hands did a great job in getting a broken air conditioner out of our window, even helping me carry the bulky unit to the garage for storage, although that wasn’t part of the original job. Very responsive and a reasonable rate.

Лили Казимирчук

a year ago

When I moved from New Jersey, I left the apartment keys with this company. They took the money, but did not put the apartment in order. When I demanded the money back, they began to insult me and blocked my phone number.

Viki Dom

a year ago

Initially, the price for the service was stated as reasonable. However, when I received the invoice for the service, it fell below my expectations and left me shocked. If you wish to avoid unnecessary stress, it may be advisable to seek assistance from another company. I suspect that they may have purchased fake reviews.

francois cottone

a year ago

I invited them to help me. There is a very bad opinion. Polite but too lazy.

Parakram Majumdar

a year ago

They were responsive and efficient with their communication. They were on time, and made sure the job was done on same day, even though they had to go and purchase parts. They were also competitively priced, cheaper than others. Very happy with their service. After the job, they explained what leaks I should check for over the next 24/48 hrs, and reach out to them if there were problems.

Ben Goelz

a year ago

Artsem installed a projector screen for us and we are more than satisfied with his work! He is kind, communicative, and made sure our screen was well balanced in our space. This is our second time using his service and it won’t be our last.

Matthew Kunkel

a year ago

My closet shelf and brackets collapsed over the Christmas Holiday, and I called Tim to see how quickly he could come over to install new brackets. I contact them at 5pm on a Tuesday, and Tim was at my apartment by 9am the next day. Fixed my problem within an hour, was courteous and did an excellent job. And the price was completely reasonable! Would highly recommend! Thanks Tim!