Overview:
Authentic Hardwood Flooring Restoration is a wood floor refinishing service located in Auburn Hills, MI. The company specializes in restoring and refinishing hardwood floors, particularly focusing on customer satisfaction and quality workmanship.
Services Provided:
– Wood floor refinishing
– Hardwood floor restoration
– Stain color consultation
– Baseboard installation
Timings:
Monday to Saturday: 9 AM to 5 PM
Contact Information:
Phone: (248) 377-1828
Website: https://www.facebook.com/AuthenticHardwoodFloors/
Customer Reviews and Sentiment:
Google Reviews: 3.0 stars based on 2 reviews.
Positive feedback highlights the company’s professionalism and quality of work. Customers have appreciated the knowledgeable staff and the fair pricing.
Examples of positive reviews include:
“Excellent experience! On time, very little dust & I was able to stay in my home during the process.” – Amy Cicchini
The negative review criticized the company for poor communication, management of expectations, and incomplete work, leading to customer dissatisfaction.
Negative sentiments include:
“PLEASE DO NOT HIRE THIS COMPANY TO DO YOUR FLOORS!!!! You will regret it.” – rupal parikh
Review Summary:
Positive Sentiments: Knowledgeable staff, fair pricing, and minimal dust during the refinishing process.
Negative Sentiments: Issues with communication, unfulfilled promises, and incomplete work leading to frustration.
Additional Ratings:
BirdEye: 3.0 stars based on 2 reviews, reflecting a trend of dissatisfaction primarily due to customer service issues.
Total Lead Smart Rating: 4.0/10 (This rating considers the mix of positive feedback on craftsmanship but is heavily influenced by the unmet expectations and severe complaint regarding customer service.)
Conclusion:
Authentic Hardwood Flooring Restoration offers quality wood flooring services in Auburn Hills, MI, with strengths in craftsmanship and customer interaction. However, potential customers should be cautious of the mixed feedback, particularly related to communication and fulfillment of commitments.
Member Since August 2024
Listing Id 298596