Professional Design Wood Floors

Shama Farooq

10 months ago

Absolutely awful. Awful service and awful team. His name is Irvin Ribero.

Phyllis Massio

2 years ago

Juraci Ribeiro and his staff completed work in my apartment yesterday earlier than expected. They managed their time efficiently. He and his staff worked diligently and professionally with attention to details. I was very impressed by the workmanship and degree of professionalism. They were courteous, neat and clean and catered to my needs. I would highly recommend Mr. Rubeiro and his staff, and I am very happy with the work done!

Raquel H

2 years ago

Unfortunately, I cannot recommend this business with confidence. Due to inaccurate advice regarding how soon I could move items into my place, a long imprint line was left on the kitchen section of my wood floors. I contacted the business owner to inform him of what happened. He first stated that the floor would require being re-done. He then pivoted to an approach that seemed to fix just the problem areas. I trusted whatever he recommended as the way to remedy the issue. That work was performed and when I came back to look at the work done, the condition of the floors were worse than the original mark left on the floors. In fact, there were new areas on the floor that were un-finished, and discolored. I gave the owner a call and informed him of how things looked and showed him pictures of the floor being damaged, since he was un-aware of the quality of the work done. He replied that his team needs to re-finish the kitchen section of the floor to fix it. I reluctantly agreed to have it done a 3rd time. This time around, I requested in writing, that pictures be sent to me so that I can know how things went since I’d be away for a few more days and wouldn’t be able to see it sooner. The business owner agreed. The work was done, but no pictures were provided. When I asked for them, he informed me he couldn’t provide any. After asking him how he goes about confirming that the work done to his liking, he proceeded to shout at me “look, I’m busy…” along with other comment. At this moment in time, no apology was made for the initial mistake, inconvenience, or disrespectful behaviour experienced here. Throughout the 2+ months it has taken to get my floor to a presentable I was kind, yet as a customer, I was left feeling treated un-fairly. It was clear to me that my work was not his priority. Overall, poor client service and poor quality of work.

Jared Moretti

2 years ago

Two separate times they have come and produced a floor which scratches with ease. They are unresponsive and ended up using two finishes of floor in one area. They used to be a very good company, unfortunately they no longer care about quality or customer service.

Jen Gallagher

2 years ago

Well, they came when they said and refinished the floors. I only dealt with the teenage son and never met the subcontractor. They were the best price and could do it the next week. I didn’t get anything in writing and I wasn’t in the house. He charged extra for moving the furniture and said he couldn’t get stains out of the wood, so of course more money. It was really dark, but ok. The floors look shiny and new. I live out of state and need the real estate agent to check on everything before I send him the rest of the money. Oh, boy he called and texted for his money. Jeez, he certainly didn’t live up to the business name of being “professional.” They just dumped everything downstairs or in the kitchen and bathroom so that you couldn’t even use it. He wouldn’t come back to move the furniture without, you can guess, more money. They ripped out the closet organizer, leaving holes and broken brackets. I just had to throw the whole thing away and broke the closet door. They splashed stain on the newly painted walls and left all their garage around. So if you use them, get things in writing and be around to check but you are going to have to sleep elsewhere for at least a week. They used oil stain and two weeks later it still smells.

Dine & Unwine

3 years ago

The owner is very responsive and his price is reasonable. I would definitely reccomend this company. They will be coming back to do my floors upstairs. My floors look amazing!

Bruce Stempien

4 years ago

I have called on PDW Floors multiple times over the years for projects that are challenging and often require creative solutions. So far they have refinished floors in several rooms and installed beautiful flooring in our family room. A couple years ago, they removed slate tiles which were cemented in our hallway and somehow found a way to replace them with high quality oak floors. Recently, Juraci came to solve a tough problem for us, weaving in hardwood flooring after 2 walls were removed during a kitchen remodel. Our kitchen contractor saw the quality of his work and commented, “I can’t tell the old from the new. They perfectly matched the wood and the finish. I wouldn’t even attempt that.” When the contractor heard the price, he said he would call Juraci at PDW for his next job. Very thankful for Professional Design Wood Floors.

Tamara Malm

4 years ago

The rep I spoke with could only come after 1pm, thereby taking 4 days longer to get a quote than other companies. On the day of our appointment, the rep called to push back our appointment by an hour. I sat at home and waited and he never came and never called. I called him 2 hours after our delayed appointment and he seemed surprised to hear my voice. The lack of professionalism in simply getting a quote here is unbelievable.

linda koch

6 years ago

Very professional, turned our wood floors in a foreclosure we bought from painted and water damaged into the most beautiful floors. Great work. I Would recommend this company.