MasterCare Flooring in Baltimore, Maryland 21229

MasterCare Flooring

4000 Coolidge Ave # G, Baltimore, MD 21229

4.6 (42 reviews)

Overview:
MasterCare Flooring is a reputable wood floor installation service located in Baltimore, MD. The company is known for its high-quality flooring installations and exceptional customer service, catering primarily to residential and commercial clients.

Services Provided:
– Wood floor installation
– Floor repair and recoating
– Commercial flooring services

Timings:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (410) 242-6401
Website: http://www.mastercarefloors.com/

Customer Reviews and Sentiment:
MasterCare Flooring has received positive feedback, with a Google rating of 4.6 stars based on 42 reviews.

Positive sentiments highlight their professionalism, efficient service, quality work, and responsiveness.
Examples of positive reviews include:
“Vijay did a fabulous job. I highly recommend Vijay and MasterCare Flooring.” – Joanna Brandt
“They installed the floors quickly…I appreciate their great customer service.” – Jamie
“We are very happy with our new and improved floors!” – Drew Daudelin

However, there is a notable negative sentiment regarding the service for commercial work.
One complaint states, “Don’t use for commercial work, terrible response time and unprofessional.” – Sara Pollacco

Review Summary:
Positive Sentiments: Professional service, high-quality installations, excellent communication, and timely responses.
Negative Sentiments: Poor responsiveness for commercial projects.

Additional Ratings:
BirdEye: 4.6 stars based on 42 reviews, indicating strong customer satisfaction with minor concerns.
Total Lead Smart Rating: 8.6/10. This rating reflects high-quality workmanship and customer service but acknowledges the highlighted issues in commercial responsiveness.

Conclusion:
MasterCare Flooring stands out as a reliable and skilled choice for wood floor installations in Baltimore, MD. Their emphasis on quality and customer satisfaction is well-noted; however, potential commercial clients should be mindful of the reported customer service inconsistencies.

Member Since August 2024

Listing Id 299158

Contact Info

4000 Coolidge Ave # G, Baltimore, MD 21229
(410) 242-6401
Lead Smart Rating :
8.6/10.0

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Listing location

4000 Coolidge Ave # G, Baltimore, MD 21229

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Reviews

Joanna Brandt

6 months ago

We had white oak flooring installed in 3 bedrooms. Vijay, the installer from MasterCare, did a fabulous job. He was skilled and efficient with all aspects of the installation. I highly recommend Vijay and MasterCare Flooring.

Jamie

9 months ago

They installed the floors quickly. I appreciate their great customer service.The prices were decent. No hidden fees or surprises.

Sara Pollacco

a year ago

don’t use for commercial work, terrible response time and unprofessional.

John Finnigan

2 years ago

MasterCare is always responsive to our school system’s needs and willing to help. They are very professional and timely. We have been a repeat customer for years because of their quality and excellent customer service.

Lynn O'Brien

2 years ago

I was under a real time crunch with only 2 1/2 days between when I had access to my new house and when my movers were coming with my stuff. John Scavilla sent Franklin, his best guy, and one other guy and they got it done. I have already recommended Master Care to a former neighbor.

Drew Daudelin

3 years ago

High quality and attractive work on two floors of our house. Excellent communication throughout the process. We are very happy with our new and improved floors!

Matt Potter

3 years ago

We have used MasterCare Flooring multiple times at our home and would never use anyone else for hardwood flooring. They are responsive, on time, professional and provide the highest possible quality product at a good price. We trust them and there is no reason to go anywhere else.

Julia Graham

3 years ago

They did a great job on my 130 year old Heart Pine floors. I needed a recoat from the major job they did 7 years ago due to heavy use and they look great with the buff and recoat (did not have to be sanded again). They also did some repair and touch up in a couple small areas that had water damage, and they did a great job blending it in with the surrounding areas.

Rob Spears

3 years ago

Just wanted to drop you a note to say what a terrific job your company does. The customer service I’ve received is over & above what would normally be expected and it does not go unnoticed. I had a great feeling about the initial meeting with Jay. The estimate was a bit higher than others I received. But Jay’s attention to detail impressed me and I’m always willing to pay more for quality. Boy was I right! Jay has been a great resource & the follow up is amazing. Jeremy, the labor in this instance, was a great guy & did high quality work. He also did a great job explaining things to me. Your company has been an absolute pleasure to work with and you’ve probably spoiled me for other companies in the future.

Patrick Grace

3 years ago

Amazing Talented Commercial Flooring Company – Installed our floors in 2004 and has maintained them for the last 15 years. If you want it done right – Call MasterCare – Best in the business!