Evolutions Flooring Inc.

Susan Linderman

5 months ago

DEFECTIVE & SUBSTANDARD PRODUCT My husband and I purchased Evolutions Floors vinyl flooring from Home Depot online in September of 2022. We took several months in picking out just the right type of product and color, that we thought would work best with our complete home remodel. We loved the color and look of the flooring. It seemed perfect. We hired installers through Home Depot who did a great job with the installation. However, almost immediately we began to see various size scratches, dents, dings, and cracks in the flooring; some large and some small. Many of the scratches and dents are highly visible, and we have continued to see new damage almost on a weekly basis. My husband and I are seniors and have no children or pets. We do not wear shoes, but only slippers inside our home. We keep our home immaculate and are careful with what we own. It became clear to us that this product was defective and substandard in nature. Therefore, we contacted Home Depot and Evolutions Floors regarding our concerns. Before our purchase, we were informed that this flooring was highly durable and had a lifetime warranty, but we never received an actual copy of the warranty until we began to express our concerns regarding the quality of the product. Home Depot initially sent out the flooring installers to determine whether it was an installation issue or not. They determined it was not an installation issue. We agree with that assessment. The installation was done professionally from our point of view. Evolutions Floors then sent out a certified flooring inspector of their choosing with Home Depot representatives present during the inspection at our request. Based on the flooring inspector’s findings, Evolutions Floors’ position was that the damage to the floor fell under the “exclusions” of the warranty, which we feel are highly subjective to interpretation. Before the inspection we put blue painter’s tape on the floor to identify the damage for the inspector. As we were pulling up the tape after the inspection, we saw that the actual finish of the flooring at the edges of the plank was coming up with the tape after having only been on the floor for a short period of time. This was another clear indication of the poor quality of the product. We reached out again to Home Depot and Evolutions Floors to challenge their inspector’s findings and conclusions. They indicated we would have to get our own certified flooring inspection to challenge their conclusions. However, we have not been able to find a reputable certified flooring inspector in Las Vegas. We did contact one company that no longer does flooring inspections in Las Vegas. They indicated they are familiar with and would not recommend or trust the company that Evolutions Floors hired for their inspection of our flooring. We are now at a standstill and are not receiving any response from either Home Depot or Evolutions Floors regarding our concerns. We find ourselves very frustrated and disappointed with Home Depot and Evolutions Floors. We see this product as clearly substandard and defective in nature, and that we have to be unreasonably careful with the floor to avoid any further damage. Therefore, we believe it should be Home Depot and/or Evolutions Floors responsibility to replace and install the flooring with a more durable and better made product of our choosing at their cost.

Deanna Sellers

7 months ago

I would give a big fat 0 if possible. Once you place an order with this place your order will be lost out in the universe never to be seen again.

kat jean

8 months ago

I have tried a number of times to get this company on the phone about a product that should have gotten to my place of business on Friday and here it is Tuesday and nothing. Left multiple messages with no reply and no one answers the phone.

Dave Barrette

a year ago

Dealing with a claim as we speak. We will see how they handle it. The product is a nightmare to install without problems. This is coming from a reputable flooring company manager. Costing us and our consumer headache and money. We will follow up with the out come.

Jeff Martin

4 years ago

My contractor ordered Palmetto Road – Distressed Hickory 3 years ago – the top layer of the engineered hardwood began to peel after 9 months – they denied any claim due to what they said was surface moisture – the company has been a nightmare to deal with.

Susan Dehner

7 years ago

My company ordered Bella Cera Hardwood. the hardwood did not match samples, there were black cracks and long black lines in floor. The denied claim for replacement. Watch what you buy, consumer beware