Overview:
PORCELANOSA Tysons, located in Tysons, VA, is a specialized tile store known for its unique designs and high-quality materials. The store features a beautiful showroom showcasing kitchen and bath materials, including porcelain stone slabs and large format tiles.
Services Provided:
– Tile sales
– Kitchen and bath design solutions
– Customized orders
– Showroom consultations
Timings:
Monday to Saturday 10 AM to 6 PM
Closed on Sundays.
Contact Information:
Phone: (571) 470-2080
Website: https://www.porcelanosa.com/us/
Customer Reviews and Sentiment:
PORCELANOSA Tysons has received mixed reviews across various platforms:
Google Reviews: 3.9 stars based on 14 reviews.
Positive feedback highlights the store’s beautiful showroom and unique selections. Customers have appreciated the helpfulness of certain staff members, particularly mentioning their positive experiences with specific associates.
Examples of positive reviews include:
“Beautiful showroom, stunning vignettes of kitchen and baths… great showroom for modern ideas.” – Peggy Golden, ASID
“Loved the selection.” – Hendrik J.
“Since I found Porcelanosa, I don’t shop anywhere else… Janet is the most kind, nice, and helpful person.” – Diana Gaby
However, complaints predominantly focus on poor customer service, issues with tile delivery, and a lack of stock.
Negative sentiments from reviews include:
“Terrible customer service… no educated advice.” – Jennifer Tye
“They will not replace any tiles during the shipments.” – Joey Hwang
“I walked around for 10 minutes… but no one approached me.” – Cortney Coleman
Review Summary:
Positive Sentiments: Beautiful showroom, unique designs, helpful staff members noted.
Negative Sentiments: Customer service issues, delivery problems, and lack of stock availability.
Additional Ratings:
BirdEye: 3.9 stars based on 14 reviews, reflecting a similar trend of mixed customer experiences.
Total Lead Smart Rating: 6.3/10 (Calculated based on the balance of positive comments about products and bad experiences with service and logistics.)
Conclusion:
PORCELANOSA Tysons offers a visually appealing showroom with a range of unique tile options, praised by several customers for its design solutions and helpful staff. However, the business has faced criticism regarding customer service and logistics, indicating potential customers should be cautious and prepared for some challenges while shopping.
Member Since August 2024
Listing Id 337595