Daltile, Marazzi Showroom & Design Studio in Austin-TX, Texas 78704

Daltile, Marazzi Showroom & Design Studio

2424 S Lamar Blvd, Austin, TX 78704

4.2 (91 reviews)

Overview:
Daltile, Marazzi Showroom & Design Studio is a premier tile store located in Austin, TX, specializing in a wide range of tiles and design services. The showroom offers a variety of tile styles and options for both residential and commercial projects.

Services Provided:
– Tile selection and sales
– Design consultations
– Sample provision
– Installation references
– Customer service support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (737) 261-6979
Website: https://locations.daltile.com/tx/austin/288

Customer Reviews and Sentiment:
Daltile has received generally favorable reviews with a rating of 4.2 stars based on 91 reviews across various platforms.

Positive feedback emphasizes the helpful and knowledgeable staff, the quality of the showroom, and the assistance provided during the tile selection process. Customers noted the following:
“Wonderful showroom and staff… provided relevant and helpful feedback.” – Casa Delwood
“Working with Melissa was an absolute joy… I am a fan of Daltile.” – Christina Bos
“Great displays and extremely helpful… Any future tile projects and I’m going to Daltile.” – Angela Kearns

However, there was a negative experience reported regarding customer service hours:
“I drove a half hour on a Saturday… No one is answering the phone.” – Hanna Swanson

Review Summary:
Positive Sentiments: Helpful staff, quality showroom, good customer service, great selection of tiles, efficient design assistance.
Negative Sentiments: Instances of poor customer service during business hours, specifically unavailability of staff.

Additional Ratings:
BirdEye: 4.2 stars based on 91 reviews, reflecting consistent customer satisfaction with a few service-related complaints.
Total Lead Smart Rating: 7.5

Conclusion:
Daltile, Marazzi Showroom & Design Studio appears to be a solid choice for customers seeking tile solutions in Austin, TX, praised for its knowledgeable staff and extensive product selection. Nevertheless, potential customers should be mindful of past complaints regarding service availability, particularly during store hours.

Member Since August 2024

Listing Id 298946

Contact Info

2424 S Lamar Blvd, Austin, TX 78704
(737) 261-6979
Lead Smart Rating :
7.5/10.0

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2424 S Lamar Blvd, Austin, TX 78704

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Reviews

Hanna Swanson

6 months ago

I drove a half hour on a Saturday to pick out tiles for my remodel. Arrived within posted store hours, and no one is here. No one is answering the phone or ringing the doorbell. Massive waste of time, I guess I’ll be shopping somewhere else.

Casa Delwood

7 months ago

Wonderful showroom and staff. Kennedy (manager) and Austin were so thoughtful and helpful. Kennedy promptly ensured patrons were assisted upon entry, and Austin was informative and guided us with thoughts and selections. Both provided relevant and helpful feedback, and we departed with samples that were available in-house and also available through delivery. We look forward to making our final selections!

Christina Bos

8 months ago

Working with Melissa was an absolute joy. She took time to help with my bathroom remodel (lots of time, samples, helpful hints). I am a fan of Daltile and of Melissa.

Kris Applegate

a year ago

Setting up a design appointment here was a breeze. They gave us their fullest attention for two hours and even offered snacks. Left with samples, references for installers, and a quote on materials. 10/10 would recomend.

Alejandro Leon

a year ago

Now with the new staff in customer service, the service is more efficient

Jeffrey Cohen

a year ago

Very helpful folks

Janet Taborn

a year ago

Judy Huegel has been extremely helpful in choosing tile for my projects. She has a good eye and listens to customer’s needs.

Angela Kearns

a year ago

Great displays and extremely helpful! I didn’t know about this showroom except that I was picking up tile ordered online. All the employees I dealt with, from online to in-store were personable, friendly and extremely helpful. Any future tile projects and I’m going to Daltile.

Dave Isaac

a year ago

I’m so happy to be working with the great people and products at Daltile. I’m very excited about the super jumbo sized slabs of quartz that will solve so many problems created by regular standard and jumbo slabs. The quality and styles are perfect for the strong Austin area remodeling needs of our clients. Thank you Daniel and Abby, we look forward to working with you over the upcoming seasons.

Mark Canales

2 years ago

Judy was incredibly helpful and a delight to work with. This is a contractor sales office but Judy was very helpful in getting us pointed in the right direction.