Creative Tile Imports
Available
620 N St Cloud St, Allentown, PA 18104
Overview:
Creative Tile Imports is a reputable tile store located in Allentown, PA. The business specializes in a wide variety of flooring and tile options, catering to both residential and commercial projects. Customers frequently laud the extensive selection available in their showroom and the helpful nature of the staff.
Services Provided:
– Tile and flooring sales
– Showroom display with various tile options
– Reference for installers
– Sample provisioning for home trials
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (610) 820-9504
Website: http://www.creativetileimports.com/
Customer Reviews and Sentiment:
Creative Tile Imports has an overall rating of 4.6 stars based on 63 reviews across various platforms.
Positive sentiments highlight the knowledgeable staff, excellent customer service, and extensive product selection. Customers appreciate the welcoming showroom atmosphere and the assistive nature of the employees.
Examples of positive reviews include:
“We love working with Creative Tile! All of their staff are very helpful and friendly!” – Kreative Kitchens
“Olivia was very helpful and professional and just lovely to work with!!” – J Young
“Great customer service and a great selection of tile…” – Stacey Royer
However, there are some concerning negative sentiments regarding management responsiveness and issues with recommended installers.
Examples of negative reviews include:
“The owner would not return her phone call…He did not back up his product and installer recommendation.” – Rev. Connie Foreback
“Customer service is laughable, and embarrassing…now I’m stuck with it because of a manufacturer defect.” – A L
Review Summary:
Positive Sentiments: Knowledgeable staff, excellent customer service, wide selection of products, friendly environment.
Negative Sentiments: Management issues, poor response to customer complaints, problems with installer recommendations.
Additional Ratings:
BirdEye: 4.6 stars based on 63 reviews, indicating strong customer satisfaction overall, but with notable complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited and does not have a current rating.
Total Lead Smart Rating: 7.2/10
This rating reflects strong positive sentiment regarding product selection and service but is tempered by significant issues with customer complaints and management responsiveness.
Conclusion:
Creative Tile Imports offers a broad range of tile and flooring options backed by positive customer service experiences in Allentown, PA. While many customers commend the helpful staff and extensive product selection, potential buyers should be aware of some management and customer service challenges before proceeding.
Member Since August 2024
Listing Id 297275
