Emser Tile Eugene

Overview:
Emser Tile Eugene is a tile store located in Eugene, Oregon. The company specializes in providing a wide selection of tile products and exceptional customer service.

Services Provided:
– Tile sales
– Showroom displays
– Customer service
– Design support

Timings:
Monday to Friday 8 AM to 5 PM, Saturday 9 AM to 4 PM

Contact Information:
Phone: (541) 434-8453
Website: http://www.emser.com/

Customer Reviews and Sentiment:

Emser Tile Eugene has an overall rating of 4.1 stars based on 14 reviews.

Positive feedback emphasizes the company’s friendly and prompt customer service, as well as the great selection of products available.

Examples of positive reviews include:
“Very friendly and prompt customer service from Justin.” – Jason Te
“Fabulous service by designers and employees, great selection of beautiful products.” – Melinda Kletzok
“Great staff and always have the materials I’m looking for.” – Chad Buxton

However, there are complaints regarding customer service, specifically the lack of attention from staff.

Negative sentiments include:
“Absolutely the worst customer service I have ever received.” – James Downen
“Nobody greeted us and it was obvious that the customer service there lacks.” – Darin P

Review Summary:
Positive Sentiments: Friendly customer service, great selection of products, attentive staff in some cases.
Negative Sentiments: Poor customer service experience, lack of engagement from some employees.

Additional Ratings:
BirdEye: 4.1 stars based on 14 reviews, reflecting a mix of satisfaction and customer service concerns.
Better Business Bureau (BBB): Not mentioned, indicating no significant issues reported.
Total Lead Smart Rating: 7.5/10
This rating reflects the overall positive experiences from many customers but acknowledges the concerns raised regarding service engagement.

Conclusion:
Emser Tile Eugene presents itself as a solid choice for tile products in Eugene, OR, known for its friendly service and extensive selection. However, potential customers should be cautious of mixed service experiences and ensure personalized assistance during their visit.