Daltile, American Olean, Marazzi Sales Service Center

Gordon Mark

3 months ago

Had what we were looking for

David B

4 months ago

A+. The woman who advised me was patient (I had three different plan ideas), professional, creative, insightful, and a lot of fun. The experience gave me confidence and made me think I should do this again.

daniel koehler

5 months ago

I made an appointment for a consultation with Daltile in Mooresville for a home project. The definition of consultation: “a meeting with an expert or professional….in order to seek advice.” I arrived on time. When I entered she asked if I was her appointment. She did not bother to introduce herself and proceeded to ask for my name and contact information and the contractor I am working with. Once that was accomplished I told her what my project was, she gave a wincing sound. There were more to come. It’s a second floor outdoor patio. Those patios are problematic but they exist. So I know I am not the only homeowner that has a second floor patio. I pulled out my phone to show pictures. Her body language, didn’t bother to lean in a little, indicated she was not interested. The house brick facade is pinkish which can be difficult to work with, another wince. Hence why I wanted a consultation? I told her the color scheme I was looking for and the rationale for that color scheme. This time an audible sigh. She didn’t enlighten me as to why the color scheme I’m thinking about would be bad or good as in “consulting”. If she had misgivings, that is why I wanted a “consultation” that is offered on their website. She just proceeded to show a few samples with a tone in her voice that dismissive. When I picked out a few samples she said they don’t carry the color any longer because “no one wants those colors” dripping with condescension. This ended with her telling me they don’t have tiles in the colors I wanted advice about, despite my checking on Daltile website which showed pages and pages of tiles in the color range i was looking. I wish I had gotten her name. I have a kitchen and bath that also needs new counters and flooring. Won’t be going back. I have no illusions that losing my business will effect Daltile’s profit margin but I did see a few bad reviews for this establishment and wanted to add my experience. I will be sharing my experience with other homeowners on our neighborhood FB page.

Jorge Hernandez

8 months ago

Love daletile from their Grout to Their Tile. The home designer they have there is awesome and the staff that sells grout are amazing too! Friendly and helpful staff. I have had nothing but great experiences there and would recommend them to anyone that need tile or grout in the mooresville area

Annette Naff

a year ago

Appointments are required for one on one consult. I did not have an appointment but informed that it was ok to talk a look around. The sales lady was helping someone when I walked in. The designer made it so easy for me. I told her what I liked and she put something beautiful together for me. I simply love my shower/bathroom! Great experience!

Angel Rodriguez

a year ago

Top notch service and products.

Anthony Capolingua

a year ago

Staff is great and will answer any questions! Very knowledgeable

Rachel Payton

2 years ago

Website does not say appointments only… Waste of a drive. Call first.

Chris Tovornik

3 years ago

Great staff at this location.

Lenny Montanaro

3 years ago

This is our first experience with a remodel. Kaitlyn is great. She was patient and guided us through the selection process. She shared her insights with color coordination and tile qualities.