The Tile Store

Overview:
The Tile Store, located in Hendersonville, NC, is a specialized retail store that offers a variety of tiles, including porcelain and natural stone. The business is committed to providing customers with a wide selection and reliable service.

Services Provided:
– Tile sales (porcelain, natural stone)
– Samples for customer selection

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (828) 595-9981

Customer Reviews and Sentiment:
The Tile Store has garnered a mixed reception, with an overall rating of 3.8 stars based on 13 reviews across various platforms.

Positive feedback highlights the store’s large selection and knowledgeable staff:
“Very accommodating and top of the line tile.” – Joshua Padgett
“Amazing store! The service is impeccable!” – Teresa Kay Cauthren
“Beautiful store. Very helpful employees.” – Tricia Whitener

Conversely, negative sentiments focus on issues with customer service and strict return policies:
“The grout cracked within days after drying.” – Deborah Broad
“I am stuck with over $400 of tile that I cannot use.” – Ellen Depelteau
“Poor service.” – David Listovitch

Review Summary:
Positive Sentiments: Large selection of tiles, knowledgeable and friendly staff, good service.
Negative Sentiments: Delays in order fulfillment, poor customer service regarding returns, quality issues with installations.

Additional Ratings:
Google Reviews: 3.8 stars based on 13 reviews, reflecting a mixture of satisfaction and frustration from customers.

Total Lead Smart Rating: 5.5/10
This rating is derived from the overall mix of positive feedback regarding product selection and service, alongside notable complaints about customer service and product quality issues.

Conclusion:
The Tile Store presents itself as a solid option for tile shopping in Hendersonville, NC, thanks to its extensive selection and knowledgeable staff. However, potential customers should approach with caution regarding service consistency and return policies, as experiences can vary widely.