Roma Tile & Marble in Syracuse, New York 13208

Roma Tile & Marble

306 Wolf St, Syracuse, NY 13208

3.8 (70 reviews)

Overview:
Roma Tile & Marble is a tile store located in Syracuse, NY, offering a variety of tile and marble products. The business is known for its selection and customer service, although experiences can vary.

Services Provided:
– Tile Sales
– Marble Sales
– Granite Countertops
– Customer Service

Timings:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (315) 471-7856
Website: https://romatileny.com/

Customer Reviews and Sentiment:
Roma Tile & Marble has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 70 reviews.

Positive feedback highlights the helpful staff, great customer service, and beautiful products. Customers appreciated the assistance and quality of the items.

Examples of positive reviews include:
“Always great service there.” – Dirk “The Batman” Digler
“Great experience, helpful staff, and beautiful products.” – Joe Russo
“Very helpful. Excellent customer service!” – Kimberly Glassford

The complaints focus on poor customer interactions, lack of attention, and high pricing compared to competitors, leading to customer dissatisfaction.

Negative examples include:
“Not once were we greeted, or asked if we needed help.” – James Asmolik
“We decided to leave and just before getting out the door… said I’m sorry I forgot I had an appointment.” – Melissa Beck
“They tried to install the counter with a chip in the front corner.” – Barbara Hancoski

Review Summary:
Positive Sentiments: Helpful staff, great product selection, excellent customer service, and reasonable quality.
Negative Sentiments: Poor customer service experiences, high prices compared to competitors, and issues with product installations.

Additional Ratings:
Total Lead Smart Rating: 6.5/10 (Calculated based on reviews, ratings, and feedback from various platforms). This rating reflects a strong product selection and customer satisfaction but is tempered by significant areas for improvement in service quality and pricing competitiveness.

Conclusion:
Roma Tile & Marble in Syracuse, NY, offers a wide selection of tile and marble products with a generally helpful staff. However, potential customers should be aware of varying service quality and pricing concerns before visiting the store.

Member Since August 2024

Listing Id 336048

Contact Info

306 Wolf St, Syracuse, NY 13208
(315) 471-7856
Lead Smart Rating :
6.5/10.0

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306 Wolf St, Syracuse, NY 13208

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Reviews

Dirk “The Batman” Digler

3 months ago

Always great service there.

Anthony Despirito

a year ago

Even though I’ve done business with him before I was looking for a two foot by 2 ft piece for a small job and they quoted me $350 I found it very high got a piece in another competitors for $160

joe russo

a year ago

Great experience, helpful staff, and beautiful products. Highly recommended! Treated like family!!

James Asmolik

a year ago

Went in looking to purchase approximately 600 sq. Ft of porcelain tile. Not once were we greeted, or asked if we needed help. Instead kept getting looks and raised eyebrows as if we didn’t belong. When I finally asked a rep for help, she immediately pawned me off to an older lady who simply said “follow me”. I questioned if they carried a coupling membrane for the same tile only to be shouted at “no!” with another eyebrow raise. She then gave us a very high price which I am certain was to steer us away. I know they can be expensive… but not 3x the price of a competitors. Wouldn’t reccomend roma to anyone anymore. Used to be the name in CNY, but the more people I talked to about my experience today, they seemed to share the same story. Maybe they’re only interested in large commercial jobs now.

Melissa Beck

2 years ago

Visited the Showroom the first time and was greeted.. we looked around and when we had questions there was nobody to assist us. Decided to give it another try and We went rate when they opened , thinking they would be less busy. We were greeted and I ask for help in picking granite countertops, a backsplash splash and tile floor. The girl helped us at first and then went to check on the size available for tile and never returned..she was interacting with another customer and ignored us…we decided to leave and just before getting out the door she came to us and said I’m sorrry I forgot I had an appointment. That’s ok. I will take my hard earn money elsewhere.. Terrible customer service

Kimberly Glassford

2 years ago

Very helpful. Excellent customer service! Great products and value. Highly recommend!

Edward Falsey

2 years ago

Staff was. Personable and helpful.

Anthony Rentas

3 years ago

Perfect

Justin Gray

3 years ago

Mike was my installer for the granite in our kitchen. He was very professional, courteous and wanted to make sure everything was how we wanted it. Outstanding job and very much appreciated. I would recommend Roma to anyone of my family and friends. Good work Mike.

Barbara Hancoski

3 years ago

They tried to install the counter with a chip in the front corner. They told me they would just epoxy it.. The seam between counter pieces can be seen from across the room. The epoxy is too light.