HOMESTONE GALLERY in Depew, New York 14043

HOMESTONE GALLERY

2914 Walden Ave Suite 400, Depew, NY 14043

4.4 (21 reviews)

Overview:
Homestone Gallery is a tile store located in Depew, NY. The company specializes in offering a wide range of tiles, including unique selections that are not commonly found in larger retail stores. With a long-standing presence in the local community since 1949, they pride themselves on their outstanding customer service and knowledgeable staff.

Services Provided:
– Tile sales
– Design consulting
– Renovation assistance
– Selection of unique and quality tiles

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (716) 651-0987
Website: https://homestonegallery.com/

Customer Reviews and Sentiment:
Homestone Gallery has a strong rating of 4.4 stars based on 21 reviews across various platforms.

Positive feedback emphasizes the store’s excellent selection of tiles, helpful staff, and overall positive shopping experience.

Examples of positive reviews include:
“Best tile in Buffalo.” – Donohue Heather
“I have has a laundry room & 2 bathrooms tiled by this company. They are fabulous!!!!” – Mary Goslin
“Great service. Really nice people and the best selection of tile in town.” – Daniel Tirone

However, there are some negative sentiments expressed, particularly regarding customer service and business operations.

Example of a negative review:
“Unique is the problem. You won’t be able to find their tile anywhere else and if they don’t estimate properly, you will have to order just a few at twice the previous price…” – Zoo Bee

Review Summary:
Positive Sentiments: Excellent selection of tiles, knowledgeable and friendly staff, great design consulting, positive renovation experiences.
Negative Sentiments: Issues with pricing on unique tiles, claims of poor customer support regarding business decisions.

Additional Ratings:
BirdEye: 4.4 stars based on 21 reviews, showcasing strong customer satisfaction despite a few concerns.
Total Lead Smart Rating: 8.0/10 – This rating reflects the overall positive experience from many customers while noting a couple of critical reviews regarding customer service and pricing specifics.

Conclusion:
Homestone Gallery is a respected choice for tile in Depew, NY, valued for its exceptional selection and helpful staff. While they have received mostly positive feedback, potential customers should be cautious about the remarks on service issues and pricing strategies for unique tiles before making a purchase decision.

Member Since August 2024

Listing Id 307184

Contact Info

2914 Walden Ave Suite 400, Depew, NY 14043
(716) 651-0987
Lead Smart Rating :
8.0/10.0

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2914 Walden Ave Suite 400, Depew, NY 14043

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Reviews

Donohue Heather

2 months ago

Best tile in Buffalo

Mary Goslin

a year ago

I have has a laundry room & 2 bathrooms tiled by this company They are fabulous!!!!

Daniel Tirone

3 years ago

Great service. Really nice people and the best selection of tile in town.

Don Stoffel

3 years ago

Beautiful showroom packed with up to date products and friendly, knowledgeable staff

Timothy Rapp

3 years ago

Great place staff very helpful and knowledgeable

Christopher J

4 years ago

Great selection of granite. Design consultants are top notch. Great value and service for quality.

Christine Geiger

5 years ago

I was so impressed with the selection of tile at this store. I renovated my bathroom recently and they had exactly what I was looking for. Their designers were helpful when I was narrowing down my options to make a final decision. They also gave me different ideas to achieve what I was looking for. Overall I had a wonderful experience and would recommend to anyone who wants quality products. A much better experience than your big box stores or other local chain tile stores in the area.

Valerie Stoughton

5 years ago

Home Stone Gallery is a great place to shop for tile. Their selection is awesome. Karen is creative and helpful and fun to work with. A great place to go for all tile needs

Zoo Bee

5 years ago

Good selection of unique tile and super friendly design specialists. Unique is the problem. You won’t be able to find their tile anywhere else and if they don’t estimate properly , you will have to order just a few at twice the previous price because they charge you to order and have the tile shipped! For that and that alone, go to The tile shop on Union. Go to any national store for tile . Further, they are selling and moving the business so good luck if you have any problems. That’s exactly what I was told when I had an issue, too bad for you, we don’t care, we’re leaving. Good riddance. I stand by my statement of being told they are selling and moving. Please feel free to contact me about my other, well founded concerns rather than post a rebuttal and giving yourselves 5 stars. Quite against posting policy

Interior Design Association WNY

5 years ago

We at Homestone would love to take the time to thank all of our loyal customers for coming to us for you tile need ! Just to address a few inaccurate reviews – H&N trucking is a company who rents space in the same building and has nothing to do with Homestone Gallery. This review should not be on our company’s site. We would also like to address the comment about our company selling and moving – This is absolutely not true. We are locally owned and operated since 1949 and have be proudly contributing to the Buffalo area economy. We take great pride in the products and services we offer and will continue to be leaders in tile design for WNY !