Surfaces by Design & Carpets Plus Color Tile

Jean Sramek

2 months ago

Great customer service and personal attention. I really appreciated the care and patience they showed when we were choosing tile for our flooring project, and also the selection of tiles and brands. There was a mixup with the supplier on our first choice, but Connor and the team made sure we got something even better. Pictured is Nat Nevada by DelConca.

Linda Estel

5 months ago

Still waiting. The disruption created by our remodeling projects was lengthened by weeks as a direct result of our choice of Surfaces by Design. Don’t do it! We had 3 surfaces to replace: Bathroom floor, kitchen counter and kitchen backsplash. Bathroom floor: First order was delayed, then damaged. Second order revealed that the measurement was incorrect and a additional case needed to be ordered. Two week delay. Kitchen counter: came to measure twice; spent about 2 hours each time. When it came time to install, a physically ill installer came to do the job. The install was mess at the seam, nearly 1/8″ jog from one piece to the other. The install was completed around the drop in stove even though the countertop protruded past the stove edge by over 1/2″ on one side of the stove. They needed to remove it, take it back to the shop, bring it back and install it. Silicone glue was slopped inside cabinets and had to be cleaned off. The installers had to come to our house 4 times in order to complete the job. When he was done, he apologized and said he was too sick to think straight that day. Kitchen backsplash: Like everything that we ordered, it was delayed and incorrectly measured. In this case the nearly 3 week delay caused our installer to need to subcontract the job as it interfered with his other job schedules. The measure was so off that we have 4 boxes of unused tile. I asked them if we could return the unused tile. They won’t take it back but we could put up a sign in the store to try and sell it. When I pointed out that this measurement was done by them that they need to take them back. The staff person said she will call me back. Still waiting since Oct. 30, 2023.

Aaron Winkelman

a year ago

Was promised an estimate within a reasonable time. Sent measurements to Cole and he never responded despite repeated emails. I guess they are too busy to get back to their potential customers.

jeremy canfield

a year ago

Great in stock supply, great service, knowledgeable and considerate of our budget

Denise Ankley

a year ago

Kelle was super nice and very knowledgeable.

Carrie O

2 years ago

Decent selection, good service, inconvenient hours of operation.

Adam Collins

2 years ago

Complete garbage! The only reason we used surfaces was that they were the only place that had the exact match to our existing granite. They cut a soap dispenser hole in our granite slab that we didn’t order. Since then they have been to the house twice to repair the chipping and discoloration that has caused. Now I emailed again and I haven’t heard back in over 5 weeks! If you just want to do a bad job then ignore the customer when they have trouble with the issues you caused, maybe you should say that upfront and people could avoid the headache of dealing with this irresponsible store!!!

Rachel Watson

3 years ago

Huge selection and friendly, knowledgeable staff 🙂

Steven Schulstrom

3 years ago

Very helpful folks and best selection of good quality tile in northern Minnesota.

Cheryl Smith

3 years ago

I really can’t give it 1 star. We had a complete renovation of our bathroom. New tile throughout. The tile job was so bad it all had to be torn out and redone. This had to be the 1st time the men who did the tile have ever done any tile job. We tore the whole thing out and had Johnsons Carpet and Tile do it all over. What a difference. Never again would I trust Surface By Design to do anything. There was no compensation for the horrible job they did because we couldn’t trust them to try again. Johnson’ s Carpet and Tile did a wonderful job for us.