Virginia Tile Co Showroom

Overview:
Virginia Tile Co Showroom is a tile store located in Elk Grove Village, IL. The showroom offers a wide range of tiles and related products, with a focus on providing excellent customer service and professional assistance.

Services Provided:
– Tile sales
– Product consultations
– Design assistance

Timings:
Monday to Friday 9 AM – 5 PM
Saturday 10 AM – 3 PM
Closed on Sundays.

Contact Information:
Phone: (630) 595-0515
Website: https://virginiatile.com/locations/virginia-tile-elk-grove-village/

Customer Reviews and Sentiment:
Virginia Tile Co Showroom has an overall rating of 4.4 stars based on 62 reviews.

Positive feedback highlights the staff’s knowledge, helpfulness, and the quality of the tile selection. Customers have particularly praised the showroom manager for providing personalized service.

Examples of positive reviews include:
“She was knowledgeable and very careful to inform me about the differences in style, production, finishes…” – Katy Hassan
“Beautiful showroom with a huge selection of tiles.” – Kayte B
“Great service and great inventory.” – Tom Gust

Negative sentiments primarily focus on issues with order fulfillment and customer service. Several customers expressed frustration with damaged products and long resolution times.

Examples of negative reviews include:
“Tiles came scratched and chipped… I will never order from them again.” – Bill Koch
“It took 2 months of me constantly contacting them… unacceptable.” – KJ Becker

Review Summary:
Positive Sentiments: Knowledgeable staff, wide selection of tiles, helpful customer service, and a beautiful showroom.
Negative Sentiments: Problems with order accuracy, damaged products, and slow customer service responses.

Additional Ratings:
BirdEye: 4.4 stars based on 62 reviews, reflecting generally positive customer experiences with some concerns.
Total Lead Smart Rating: 7.5/10. This rating accounts for the overall customer satisfaction level seen in positive comments, but notes the significant issues raised by some customers regarding order fulfillment and service.

Conclusion:
Virginia Tile Co Showroom in Elk Grove Village, IL, is well-regarded for its knowledgeable staff and extensive tile selection. However, potential customers should be cautious of the reported order fulfillment issues and negative experiences and consider them while making a purchasing decision.