Valencia Coverings

Overview:
Valencia Coverings is a tile store located in Miami, FL, known for its wide variety of tile and flooring options. The business emphasizes quality materials and exceptional customer service, making it a preferred destination for both individual customers and professionals in the construction industry.

Services Provided:
– Tile and flooring sales
– Customer consultations
– Product selection assistance
– Showroom access for various styles and materials

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (305) 759-7559
Website: www.valenciacoverings.com

Customer Reviews and Sentiment:
Valencia Coverings has an overall rating of 4.3 stars based on 29 reviews.

Positive feedback highlights the store’s knowledgeable staff, impressive selection of tiles, and excellent customer service. Customers particularly appreciate the professional guidance and the quality-price ratio.

Examples of positive reviews include:
“A thousand thanks! The experience was fantastic, they are great experts in the sector.” – Rosy D’andy
“Great service, best selection and professional throughout.” – Mauricio Giammattei
“Very happy with the attention and the product choices they have.” – Millie Manzueta

The negative sentiment, however, often revolves around customer service issues post-purchase, with some customers mentioning difficulties in communication and service fulfillment.

Examples of negative reviews include:
“Very poor customer service! Lack of communication and they will rarely follow their own lead time.” – Andre Wanderley
“Completely incompetent staff. The most miserable time getting the most basic things done.” – BittBurger

Review Summary:
Positive Sentiments: Knowledgeable and friendly staff, excellent selection, and professional service.
Negative Sentiments: Communication issues, slow service following purchases, and occasional incompetence reported by some customers.

Additional Ratings:
Google Reviews: 4.3 stars based on 29 reviews.
Total Lead Smart Rating: 7.5/10 (Calculated based on overall customer satisfaction with a strong positive sentiment, while noting some ongoing customer service issues).

Conclusion:
Valencia Coverings stands out as a strong choice for tile and flooring needs in Miami, offering a diverse selection and quality service. However, prospective customers may want to consider the mixed reviews regarding post-purchase customer support before making a decision.