Hi Desert Tile & Stone

Overview:
Hi Desert Tile & Stone is a tile store located in Victorville, CA, specializing in a wide range of flooring and tile products including tiles and carpet. The company has built a reputation for putting customers first and providing high-quality installation services.

Services Provided:
– Flooring installation
– Tile and carpet sales
– Bathroom vanity countertops

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (760) 952-2615
Website: N/A

Customer Reviews and Sentiment:
Hi Desert Tile & Stone has received positive reviews across various platforms:

Google Reviews: 4.2 stars based on 62 reviews.

Positive feedback highlights the company’s excellent selection of products, professional staff, and timely service. Customers have praised the quality of the installations and the knowledgeable team.

Examples of positive reviews include:
“The best… Been doing floors for 33 years and I won’t go anywhere but here to get my flooring.. Juan is the best.” – Doug
“They did an outstanding job in our home… the results they provide from tile to carpet are amazing.” – Joshua Vera
“Awesome work on the bathroom vanity countertop.” – Rogelio Diaz

However, there are also complaints regarding customer service. One review described a negative experience with the handling of installation issues and communication from management.

The complaints mentioned:
“ABSOLUTELY THE WORST COMPANY TO DEAL WITH!!!” – Bryan Givens
“Good selection of materials… however, employee stole an item from my house during install.” – Steve Gallavan

Review Summary:
Positive Sentiments: Excellent product selection, professional service, high-quality installations, customer-focused approach.
Negative Sentiments: Issues with customer service and communication, unresolved complaints regarding employee behavior.

Additional Ratings:
BirdEye: 4.2 stars based on 62 reviews, indicating a strong overall customer satisfaction despite occasional issues.
Total Lead Smart Rating: 7.5/10, reflecting solid customer satisfaction and quality of service, but lowered by complaints of poor customer management and a theft incident.

Conclusion:
Hi Desert Tile & Stone appears to be a reliable choice for flooring and tile services in Victorville, CA, known for their extensive selection and professional installation. However, potential customers should consider the mixed reviews regarding customer service before making a decision.