Tile & Marble Outlets

Overview:
Tile & Marble Outlets is a tile store located in Santa Cruz, California. They offer a variety of tile products and related services, catering to both individual and professional clients in need of tiles and installation support.

Services Provided:
– Tile sales
– Customer service
– Sourcing hard-to-find tiles

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (831) 459-9789
Customer Reviews and Sentiment:
Tile & Marble Outlets has received a mix of reviews across different platforms:

Google Reviews: 3.8 stars based on 40 reviews.

Positive feedback emphasizes excellent prices, a friendly staff, and helpful service. Customers were particularly pleased with personalized efforts, such as sourcing specific tiles.

Examples of positive reviews include:
“Excellent prices and great service.” – Mark Briscoe
“Carl went over and above to find a specific tile that I requested.” – Laura Dansbury
“I had great service. People are friendly and eager to help.” – Sherrie Mcalpine

Conversely, some complaints highlight poor service experiences including dismissive interactions and delays in order fulfillment.

Examples of negative reviews include:
“I had to call to find out if it arrived or not.” – alex Gracida
“I have been treated very dismissive.” – Margaret Nelson

Review Summary:
Positive Sentiments: Excellent prices, friendly and helpful staff, personalized customer service, beautiful tile selections.
Negative Sentiments: Issues with order delays, dismissive customer interactions, and poor communication.

Additional Ratings:
Total Lead Smart Rating: 6.2/10
This rating is based on the overall customer satisfaction, quality of service, and recurring issues noted in complaints. While the store has garnered positive experiences from many customers, the negative feedback on service has slightly lowered the overall score.

Conclusion:
Tile & Marble Outlets is a reasonable option for tile needs in Santa Cruz, CA, particularly known for its competitive pricing and attentive staff. However, prospective customers should be mindful of the mixed reviews, especially concerning service issues.