Italics Tile & Stone

Overview:
Italics Tile & Stone is a well-known tile store located in Redwood City, CA. They specialize in offering a diverse selection of quality tiles and exceptional customer service for both homeowners and designers.

Services Provided:
– Tile sales
– Customer consultations
– Assistance with tile selection
– Inventory of various styles and designs

Timings:
Monday to Saturday 9 AM to 6 PM; Closed on Sundays.

Contact Information:
Phone: (650) 366-2442
Website: www.italics-stone.com

Customer Reviews and Sentiment:
Italics Tile & Stone has an overall positive rating of 4.4 stars based on 8 reviews, although there is a notable discrepancy in customer experiences.

Positive feedback emphasizes the store’s helpful staff, wide variety of attractive tiles, and excellent customer service.

Examples of positive reviews include:
“The staff are so so friendly and helpful, and there are so many nice style tiles!” – mei yin leung
“Chic tile has a great selection of quality and attractive tiles… customer service and help with selecting tiles is exceptional.” – J Ghorbani

However, one significant negative review reflects a poor interaction with the sales staff, which contributed to overall dissatisfaction:
“I’d give it a zero but that’s not possible… first words out of sales persons mouth…I can’t help you.” – Leslie B

Review Summary:
Positive Sentiments: Friendly staff, great selection of tiles, exceptional customer service, helpful assistance in choosing tiles.
Negative Sentiments: Instances of poor customer service, with specific complaints about staff attitudes.

Additional Ratings:
BirdEye: 4.4 stars based on 8 reviews, indicating a generally favorable perception with some concerns.
Total Lead Smart Rating: 7.5/10, based on the mixture of positive experiences alongside the notable negative interaction reported by a customer.

Conclusion:
Italics Tile & Stone appears to be a solid choice for anyone looking to purchase tiles in Redwood City, CA. They are particularly praised for their wide selection and supportive staff, but potential customers should remain aware of variability in customer service experiences.