Tap N Tile Inc

Overview:
Tap N Tile Inc is a tile store located in Pasadena, CA, known for its extensive selection of tiles and professional customer service. The store offers a range of products at various price points, from reasonably priced to high-end beautiful tiles.

Services Provided:
– Wide selection of tiles
– Design assistance
– Professional customer service

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (626) 405-0098
Website: (not available)

Customer Reviews and Sentiment:
Tap N Tile Inc has a strong rating of 4.3 stars based on 12 reviews across various platforms.

Positive feedback highlights the store’s great selection of tiles, knowledgeable staff, and professional service. Customers often praised specific employees for their assistance and expertise in design.

Examples of positive reviews include:
“Great selection and top-notch professional service.” – Evan King
“They have items that are very reasonably priced… Thanks for the great experience!” – Andrew King
“Knowledgeable, helpful, friendly… Highly recommend.” – Faye Cottrell

However, there are also negative sentiments present, particularly regarding customer service and return policies.

Examples of negative reviews include:
“Buyer beware. Ricardo miscalculated the amount of tile we needed…” – Dan Bernal
“They don’t feel it’s important to follow up with their customers for post installation issues.” – Tina J. OKeefe

Review Summary:
Positive Sentiments: Extensive tile selection, knowledgeable and friendly staff, professional service.
Negative Sentiments: Issues with miscalculations in orders, lack of follow-up on service issues, unclear return policies.

Additional Ratings:
BirdEye: 4.3 stars based on 12 reviews, reinforcing the store’s positive reputation along with the feedback received.
Total Lead Smart Rating: 7.5/10. This rating reflects a generally favorable customer experience, though concerns regarding service consistency and communication have impacted the overall score.

Conclusion:
Tap N Tile Inc stands out in Pasadena, CA, for its impressive variety of tiles and friendly, knowledgeable service. While many customers have had positive experiences, some reported dissatisfaction with service follow-ups and order issues. Potential buyers should consider these factors when deciding to engage with the store.