Daltile Sales Service Center

Overview:
Daltile Sales Service Center is a tile store located in Birmingham, Alabama. The company specializes in a wide range of tile products, catering to various design needs and home improvement projects.

Services Provided:
– Tile sales
– Customer service and consultation
– Design assistance
– Showroom experience

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (205) 941-1233
Website: https://locations.daltile.com/al/birmingham/103

Customer Reviews and Sentiment:
Daltile Sales Service Center has received generally positive reviews across various platforms:

Google Reviews: 4.3 stars based on 18 reviews.

Positive feedback highlights the store’s knowledgeable staff, responsiveness, and helpfulness in assisting with tile selections. Customers have praised the professionalism of employees like Randy and Jessica.

Examples of positive reviews include:
“Always very responsive and helpful with my project needs!!” – Cary Small
“Great peeps, Randy and the crew are always professional” – Tim Morgan
“I have always enjoyed shopping at the Daltile Sales Service Center… They really make you feel like you matter to them.” – Jimmy Jacobs

However, one negative review mentioned a lack of staff engagement during the visit:
“I couldn’t find anything that worked… no one came to see about us.” – Pat Boyd

Review Summary:
Positive Sentiments: Knowledgeable staff, helpful service, a wide variety of choices, and a welcoming atmosphere.
Negative Sentiments: Lack of attention from staff at times, leading to customer frustration.

Additional Ratings:
BirdEye: 4.3 stars based on 18 reviews, reflecting consistent customer satisfaction with service and products provided.

Total Lead Smart Rating: 7.5/10
This rating is based on the overall customer satisfaction, positive sentiments regarding staff knowledge and assistance, balanced against isolated complaints regarding customer service engagement.

Conclusion:
Daltile Sales Service Center stands out as a reliable choice for tile purchases in Birmingham, AL, with a strong reputation for knowledgeable and friendly staff. While the overall sentiment is positive, potential customers may want to prepare for varying levels of staff engagement during visits.