Overview:
The Flooring Center is a flooring store located in Wheeling, WV. They specialize in a wide range of flooring options, including laminate, hardwood, and carpet, serving both residential and commercial clients.
Services Provided:
– Flooring installation
– Flooring sales
– Custom flooring solutions
– Customer service
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (304) 403-8985
Website: https://www.theflooringcenterwv.com/
Customer Reviews and Sentiment:
The Flooring Center has received mixed reviews across various platforms:
Google Reviews: 3.6 stars based on 43 reviews.
Positive feedback highlights superb customer service, a wide selection of flooring options, and competitive prices. Customers appreciated the friendly staff and responsiveness.
Examples of positive reviews include:
“Our floors are absolutely beautiful! Everything is perfect smooth and so beautiful!” – Cristina Miller
“Superb customer service. Very friendly employees.” – Kenneth Anderson
“The team was super helpful and patient as my wife and I debated between dozens of options!” – Matthew Klimas
Negative sentiments reflect concerns around customer service, project management, and quality of work. Issues have been reported regarding unresponsive follow-ups and dissatisfaction with the installation.
Examples of negative reviews include:
“I have a problem with the floor breaking… refused to call me back. Disgraceful.” – Christine Romani-Ruby
“Horrible experience. Shoddy/cheap work, no show appointments.” – Christian Turak
Review Summary:
Positive Sentiments: Friendly staff, wide selection, responsive service, competitive pricing.
Negative Sentiments: Unresolved complaints, poor communication, quality issues.
Additional Ratings:
BirdEye: Not available.
Better Business Bureau (BBB): Not available.
Total Lead Smart Rating: 6.5/10
Conclusion:
The Flooring Center appears to offer a good selection of flooring options and generally positive customer service in Wheeling, WV. However, potential customers should take note of the mixed reviews regarding communication and quality to ensure their expectations align with the company’s capabilities.
Member Since August 2024
Listing Id 339531