Great Floors

Brian Killian

2 days ago

We stopped by a few weeks ago to look at carpet options for our living room. We found a great product, fabrico, and had a helpful sales person who sent someone out to measure our space but they never followed up with a quote. After two weeks of waiting we went to Dallas Watson flooring in Georgetown where we found the same product, got a quote immediately, and are now scheduled for install. If you need flooring don’t waste your time with great floors and go across the street to Dallas Watson instead.

Shawn S

a year ago

Had plenty to choose from. However, customer service was poor. One rep was trying to avoid eye contact. And the other told us where to look, but refused to assist. On our way out, everyone disappeared and the 2 remaining employees were arguing at their desks. We definitely did not feel welcomed as a customer. Won’t be back to this location.

TJ White

a year ago

They have a great selection of flooring and were quick to come out for a quote. Was told I’d get a confirmation call for when the installers would arrive, but didn’t receive one. The padding used was horrible, even though it was sold as a premium. The cutting and seams are rough. When I complained to the project coordinator, she said they’d schedule to have someone come out and take a look at the work, but I never heard back. The price wasn’t cheap, but I’m left with a cheap quality job.

J

2 years ago

Great service!! Came in looking for a small piece of plastic T transistion. They cut me off the section I needed free of charge. My company buys alot of carpet from Great Floors and are always 100% happy. Thanks for saving me a few days of waiting for shipping!!

Kat

2 years ago

No concern for the safety of their employees or customers. Apparently their sign on the door “masks required” is just for show and does not apply to them. No one is ever wearing a mask in here, in violation of King County mandate. If you want to avoid covid, stay away from this business!

Carmen Carrillo

2 years ago

It is true, you go inside the store and all the sales person or every person tbat works tbere avoids eye contact with the customer . The customer is ignored completely. Hard to believe that a business can work this esy.

David A.

3 years ago

Walked in this morning looking for carpet. I saw 5 people working, only 1 had a customer , who was on their way out. After they left I was the only customer I saw in the store. I was there for about 25 minutes looking at carpets. Not once did anyone look up, offer to help or care that I walked out… Obviously not a place that wants or needs my business.

Greg Murphy

3 years ago

Great floors has a wide selection, but DO NOT use them for installation. I hired them to install vinyl plank flooring in our basement and after a miserable experience ended up removing it all and reinstalling it myself. Our concrete floor had some uneven areas so the installer ground it with an angle grinder without any dust control except a sheet of plastic loosely hanging over the stairway. Our entire house from basement to second floor filled with dust. We have been cleaning for months and still have not eradicated it all. Additionally, the contractor cut a 5” gash in the carpet on our steps and completely scratched the handrails. Next the installer spread leveling concrete and proceeded to walk through it leaving footprints, uneven areas and clumps of unmixed concrete to harden and dry. He assured us he could fix it and set about grinding, again filling the house with dust. After laying the floor planks, they were terribly uneven, flexing, bouncing, and creaking when we would walk on them. I lifted a few to find uneven concrete, chunks of debris, and a few pieces of cardboard wedged under the floor. We notified Great Floors and our installer returned, took up the floor and set about grinding again. I spent several hours with a carpenter’s level trying to teach the installer how to locate the high and low points in the floor, something he seemed unfamiliar with, as he did not have a straight edge among his tools. When I returned to work, the installer finished installing the planks. Once again, the floor was uneven with high and low areas and air pockets under the planks. The installer told us the floor would settle and the unevenness would disappear. This obviously did not happen. After paying for the poor quality installation, I had to personally take out all the planks, hire a new contractor to grind off the leveling compound (using a dust collection system), and then reinstall the planks myself. Be advised, Great Floors expects payment in advance of installation. This was a very expensive learning experience. Please don’t make the same mistake I did.

Sandra Ewaskow

3 years ago

Wonderful service from Larry Thomas, Great Floors, Seattle. He is knowledgeable about the products AND the installation process, which saved me from numerous down-the-road complications. Thank you, Larry! Highly recommend and will definitely work with him again.

Ksenia

3 years ago

Great selection of carpet