Overview:
Indiana Floor, Inc is a flooring store located in Lorton, VA. The company specializes in providing a wide range of flooring products, including hardwood and engineered wood, catering to both contractors and homeowners.
Services Provided:
– Hardwood flooring
– Engineered wood flooring
– Carpeting
– Customer consultation and support
Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays
Contact Information:
Phone: (703) 550-0020
Website: https://www.indianafloor.com/
Customer Reviews and Sentiment:
Indiana Floor has a rating of 4.0 stars based on 55 reviews across various platforms.
Positive feedback highlights the quality of their flooring products, knowledgeable staff, and competitive pricing. Some positive reviews include:
“I bought Brazilian Teak (hardwood) from Indiana Floor… great experience and good quality wood!” – Amrita Prasad
“Great place, recommended. Both look great. Price, quality, and service was outstanding.” – Juan Pablo Martinez Guzman
However, there are notable negative sentiments regarding poor customer service and order fulfillment issues, as seen in reviews like:
“Ordered on June 14th… paid was told they would get my flooring in 2 days… weeks went by… Avoid this company.” – Chess White
“Terrible service… there is a person there named Carlos who is always in a bad mood.” – Magaly Queen
Review Summary:
Positive Sentiments: Quality products, knowledgeable staff, reasonable prices, and helpful service.
Negative Sentiments: Communication issues, order fulfillment problems, and poor customer service experiences.
Additional Ratings:
Google Reviews: 4.0 stars based on 55 reviews.
Total Lead Smart Rating: 6.5/10. This is based on overall customer satisfaction with the quality of products and the negative experiences regarding service and fulfillment issues.
Conclusion:
Indiana Floor, Inc has established itself as a reliable flooring supplier in Lorton, VA, known for its diverse product offerings at competitive prices. However, potential customers should be cautious due to recent reports of service issues and order fulfillment challenges that detract from the overall customer experience.
Member Since August 2024
Listing Id 319217