Eagle Carpet, Inc.

Overview:
Eagle Carpet, Inc. is a flooring store located in Harrisonburg, VA. The company offers a wide selection of flooring options, including carpets and other related services, and is recognized for its helpful staff and quality products.

Services Provided:
– Carpet sales and installation
– Flooring options
– Customer service

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (540) 434-1818
Website: www.eaglecarpet.net

Customer Reviews and Sentiment:
Eagle Carpet, Inc. has received favorable reviews across various platforms:

Google Reviews: 4.7 stars based on 41 reviews.

Positive feedback emphasizes the knowledgeable staff, quality products, and excellent customer service. Customers appreciate the fair pricing and quick installation services.

Examples of positive reviews include:
“Great place!” – Michael Zimmerman
“Rodney Eagle has a great business…you can’t go wrong with installation.” – Randy Murphey
“Good selections, helpful staff, fair prices and quick service.” – Ali Keyvanfar

On the downside, one review highlights a negative experience regarding customer service with ongoing repair issues.

The complaint mentioned an unsatisfactory experience due to repeated repair needs, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: Knowledgeable and helpful staff, wide selection of products, fair prices, and prompt service.
Negative Sentiments: Issues with repair services and customer referrals.

Additional Ratings:
BirdEye: 4.7 stars based on 41 reviews, reflecting a strong trend of customer satisfaction with only a minor complaint noted.
Total Lead Smart Rating: 8.3/10. This rating is based on the overall positive customer sentiment and quality of services, balanced against the singular complaint regarding repair service.

Conclusion:
Eagle Carpet, Inc. appears to be a highly regarded choice for flooring options in Harrisonburg, VA, particularly noted for its knowledgeable staff and product quality. However, potential customers should be aware of the complaints regarding repair issues before deciding to proceed.