Family Flooring

Bruno Hubble

9 months ago

An amazing and professional flooring company! They replaced my carpets with LVP and got it done when they say they would with no issue! Would recommend.

Susan Hardy

10 months ago

This is a family runned business that really cares about the service they provide. It was such a joy to hear my parents rave about the kindness and professionalism of the crew since they have been hesitating doing the floors for years. I went with mom to help pick out the floors and the woman at the shop was kind and helpful. I was not in town when they installed the floors, but mom said they called to say they were on the way, helped them get furniture moved, vacuumed dust created in the process, and were a true delight to have in their home. We highly recommend!!!

*Matthew Noneya*

2 years ago

Great family owned business with made in American and Canadian products. Great place to go to get your flooring done.

Charles Boyd

2 years ago

We’ve used Family Flooring several times. One time was to removed gluded down bambo flooring and replace with carpet in our den, and the second time was remove carpet and replace with VPF in our home office. On both occations the company met our expectations and provided exceptional customer service. Thanks, Cathy, Tony, and Joey.

David Logan

2 years ago

We were having our bathroom redone and the company that we had doing the remodeling uses Family flooring. We decided to go with them and pick out our tile and get it scheduled for install. Come to find out, my wife gets a voicemail stating that they didn’t have our information, which they came to our house and measured everything while construction was happening. The voicemail then stated that they cancelled our order. No one there knows exactly what they are doing. There is absolutely NO communication at all. All we want is for our bathroom to be finished and we can’t finish it with no flooring. We have decided to part ways with them and do it ourselves. I highly DON’T recommend them. Choose someone else.

Jennifer

3 years ago

Family Flooring installed carpets on our stairs and the second level of our home. The gentleman we spoke to in the store was very helpful and suggested a product that would work best foe us (we had two large dogs and a cat). He offered a better product than what we’d found in bigger box stores for a lower cost, so we were sold. The guys that installed the carpet were friendly and professional. We had to put the cat in the bathroom during the install as she was not friendly and it would’ve been difficult to keep her out of their way. One of the guys installing the carpet felt bad for her and managed to slip into the bathroom to give her some cuddles and attention. It was adorable and I was a bit amazed because the cat hated EVERYONE but she was snuggled in his lap, fast asleep. Fast forward a few years and a visiting relative spilled red paint all over our carpet. It was in a very odd pattern and was spread throughout an entire room, the hallway, and the entrance to a second room. We called Family Flooring and they were able to match up the carpet and padding based upon our customer history, and they were able to cut out the stained carpet and install the new carpet in a way that is completely undetectable. You cannot see any of the seams and there are at least three. They did an amazing job and were just as professional and friendly as they were the first install. We’ve not had any problems with buckling and weve had a cat, two kids, and three large dogs running around on the carpet. We’ve been very pleased with the investment.

Barbara Lewis

3 years ago

Our experience was nothing but professional. From the beginning to the end and everyone was very pleasant. I would use them over and over again. M. Lewis

Dawn Malone

4 years ago

Where to start… customer service.. installation.. unprofessional . I think one star is a bit to much. I am not one that will normally write reviews but after all we went through I wasn’t going to not do it. Day of install … installation crew was suppose to be here at 830… around 10 my husband calls the store and was told their truck broke down and said “no one called you?”. Now if so why would we be calling. About 30 mins later I get a call from the installer saying they are on their way but they are going to get biscuits first!!! BISCUITS!!! Your over two hours late and there is no rush to get here. They show up and it’s two older men… now apart of the money we paid we were told we would not have to move any furniture but beds would have to be broken down and drawers empty. All that was done …. myself and my husband move all our dam furniture OURSELVES!!! They had no plans to do it, nor wanted too. After my husband and I moved all of our stuff and the carpet was removed we were told they had to go to the shop to get the carpet !!!!! Who installs carpet and doesn’t come with it….. so after waiting almost three hours after they were suppose to be here they left two hours after getting here for yet another two hours!!! When everything was done we had to move the furniture back again by ourselves and clean up all the mess they made. All this money you pay for carpet and they don’t even come with a vacuum to clean up their mess it’s up to the home owner . I would NEVER use them and plan to make sure no one else does either! *the day we came in to pay for the carpet a employee just quit, I can see why now if this is the type of company that cuts counters for cheap ,unprofessional help and lies!

Gloria Lewis

5 years ago

The installers were great. They were on time and very professional. Did a great job!!

Ryan Bugg

5 years ago

Very rude customer service , do not use