Floor Designs of Houston

Overview:
Floor Designs of Houston is a flooring store located in Houston, TX. The company specializes in custom flooring solutions, offering a range of high-quality materials and craftsmanship to transform spaces with beautiful flooring.

Services Provided:
Custom flooring, craftsmanship with rare wood, flooring installation, and customer service.

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (713) 726-0900
Website: www.floordesignsofhouston.com

Customer Reviews and Sentiment:
Floor Designs of Houston has a mixed sentiment based on the reviews received.

Google Reviews: 4.5 stars based on 13 reviews.

Positive feedback highlights the company’s craftsmanship and quality of work. Customers have applauded their reasonable pricing and overall satisfaction with the flooring provided.

Examples of positive reviews include:
“Best custom floor in Houston… craftsmanship of the material and work is top notch.” – De Fault
“Love it.” – Rachel Hurst

However, there are significant complaints regarding customer service and communication issues.

Example of a negative review:
“He might do good work, but his back office is terrible. Took over 2 weeks… now it’s been over a month, still can’t even get a quote from them.” – Onna Yeung

Review Summary:
Positive Sentiments: High-quality craftsmanship, reasonable pricing, and customer satisfaction with flooring.
Negative Sentiments: Poor customer service, communication delays, and difficulty in obtaining quotes.

Additional Ratings:
BirdEye: 4.5 stars based on 13 reviews, indicating a general trend of customer satisfaction, albeit marred by issues regarding communication and service responsiveness.
Total Lead Smart Rating: 6.2/10. This rating reflects a strong craftsmanship reputation but is impacted by the systematic complaints about customer service and communication.

Conclusion:
Floor Designs of Houston offers impressive custom flooring solutions, celebrated for their craftsmanship and quality materials. Nevertheless, potential customers should be aware of the service-related issues reflected in customer feedback and should approach with the expectation of possible delays in communication.