Santana’s Carpet and Tile Depot

Overview:
Santana’s Carpet and Tile Depot is a flooring store located at 8000 Dyer St, El Paso, TX. The business specializes in providing a variety of flooring options, including carpets and tiles, while focusing on customer service and quality products.

Services Provided:
– Carpet Sales
– Tile Sales
– Custom Measurements
– Installation Services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (915) 755-4656
Website: http://santanascarpet.business.site/

Customer Reviews and Sentiment:
Santana’s Carpet and Tile Depot has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.5 stars based on 26 reviews.

Positive feedback highlights the company’s knowledgeable staff, good prices, and wide selection of products. Customers have appreciated the professionalism and friendliness of the staff, particularly mentioning Monica and Mr. Santana.

Examples of positive reviews include:
“Monica was on point, professional, knowledgeable and very friendly.” – Marcos Martinez
“Thank you Monica, Mr. Santana and your amazing staff for always going above and beyond.” – Christina Brewer
“Great selection and great prices. Staff was knowledgeable and friendly.” – Rodrigo “Rod” Pimentel

However, there are notable complaints regarding customer service issues, communication problems, and dissatisfaction with product quality.

Examples of negative reviews include:
“Didn’t realize that them yelling at customers is how they run their business.” – Myriam Setra
“Despite having it cleaned every 6 months, there is severe matting in the doorway.” – Tracie Purinton
“The employee that was in front of us opened the door… just plain out rude.” – Christina Bustamante

Review Summary:
Positive Sentiments: Knowledgeable and friendly staff, good selection of products, professional service, competitive pricing.
Negative Sentiments: Poor customer service experiences, installation issues, product quality concerns.

Additional Ratings:
Better Business Bureau (BBB): The business has no accreditation and information on a BBB rating is not provided.

Total Lead Smart Rating: 7.5/10
This rating reflects the overall customer satisfaction and quality of services offered. Despite strong positive sentiments from many customers, significant negative feedback affecting service quality and unresolved complaints have slightly lowered the overall score.

Conclusion:
Santana’s Carpet and Tile Depot appears to be a solid choice for flooring in El Paso, TX, particularly valued for its wide product selection and knowledgeable staff. However, potential customers should be cautious about mixed reviews and possible service issues before making a decision.