Overview:
Interceramic Tile & Stone Gallery is a flooring store located in El Paso, TX, specializing in a wide selection of tiles for various projects. They aim to provide quality products and services to their customers from their showroom.
Services Provided:
– Tile sales (ceramic, marble, etc.)
– Customer assistance and consultations
– Warehouse services for loading and delivery
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (915) 593-7357
Website: [www.interceramicusa.com](http://www.interceramicusa.com/)
Customer Reviews and Sentiment:
Interceramic Tile & Stone Gallery has received mixed reviews across various platforms:
Google Reviews: 3.3 stars based on 112 reviews.
Positive feedback highlights the quality of tiles and some staff members’ helpfulness.
Examples of positive reviews include:
“Very good store. Very good service and quality of tile.” – Alejandro Mendoza
“Love the new showroom, loading time in the warehouse is fast. Great service and great selection of tile.” – Alfredo De Anda
Negative sentiments frequently point to poor customer service and unhelpful staff.
Examples of negative reviews include:
“BEWARE!!! THEIR RETURN POLICY TREATS TILE AS PERISHABLE.” – Hector Puente
“Spent 30 minutes in store and not once did any of the members approach to help.” – Jorge Torres
Review Summary:
Positive Sentiments: Quality tiles, fast loading times, experienced and friendly staff members (when available).
Negative Sentiments: Poor customer service, unhelpful staff, unresponsive warehouse service, and strict return policies.
Additional Ratings:
BirdEye: 3.3 stars based on 112 reviews, reflecting a similar trend of mixed customer satisfaction.
Total Lead Smart Rating: 4.0/10. This rating is based on the overall customer sentiment, where customers appreciated the tile quality but frequently expressed dissatisfaction with customer service experiences.
Conclusion:
Interceramic Tile & Stone Gallery offers a variety of tile options in El Paso, TX, and is recognized for its product quality. However, potential customers should be cautious and consider the mixed reviews regarding customer service and responsiveness before visiting.
Member Since August 2024
Listing Id 308258