Overview:
Landers Premier Flooring is a flooring store located in Austin, TX, specializing in a wide variety of flooring solutions for residential and commercial projects. The company is known for its extensive selection, professional service, and commitment to customer satisfaction.
Services Provided:
– Carpet installation
– Hardwood flooring installation
– Vinyl plank installation
– Consultation for flooring selection
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (512) 873-9470
Website: https://www.landerspremierflooring.com/
Customer Reviews and Sentiment:
Landers Premier Flooring has received a strong overall rating of 4.8 stars based on 97 reviews.
Positive feedback emphasizes the company’s helpful staff, vast selection of flooring options, and high-quality installation services. Customers have praised the knowledgeable and professional demeanor of the personnel, particularly noting the attentive service provided during the selection and installation processes.
Examples of positive reviews include:
“Both Dale and John were extremely helpful… the installation was quick and easy.” – JT Sullivan
“My floors turned out amazing – big upgrade to my house. Highly recommend!” – Louise K. Allen
“Anthony went above and beyond to help us find a suitable carpet.” – Phi Hung Nguyen
However, one significant complaint tells a different story regarding customer service. A reviewer described a negative experience involving miscommunication about the flooring’s longevity and subsequent repair issues, leading to dissatisfaction with the resolution offered.
Negative Sentiments:
“Had a bad experience… they were not truthful!” – Kusum John
Review Summary:
Positive Sentiments: Exceptional customer service, extensive product selection, professional installation, high-quality outcomes.
Negative Sentiments: Issues with communication regarding product durability and customer complaints not being adequately addressed.
Additional Ratings:
BirdEye: 4.8 stars based on 97 reviews indicates a high level of customer satisfaction overall.
Total Lead Smart Rating: 8.0/10. This rating reflects the predominance of positive feedback about quality and service, tempered by the isolated but impactful negative review regarding customer experience.
Conclusion:
Landers Premier Flooring is a strong choice for flooring solutions in Austin, TX, noted for its quality products and exceptional customer service. While the majority of customer experiences are positive, potential clients should consider the negative feedback regarding customer service and communication when making their decision.
Member Since August 2024
Listing Id 298928