Carpet Spectrum

Overview:
Carpet Spectrum is a flooring store located in Memphis, TN, specializing in a variety of flooring options including carpets and vinyl. The company is noted for its competitive pricing and a good selection of flooring materials, catering to both residential and rental properties.

Services Provided:
– Carpet installation
– Vinyl flooring installation
– Flooring consultation
– Quick turnaround service
– Repairs and maintenance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (901) 386-5205
Website: www.carpetspectrum.net

Customer Reviews and Sentiment:
Carpet Spectrum has received mixed reviews with an overall rating of 3.7 stars based on 83 reviews.

Positive feedback emphasizes the outstanding customer service, helpful management, and quality of work. Customers appreciate the quick response for repairs and the broad selection of flooring options.

Examples of positive reviews include:
“Mgr. and owner Tim has been very helpful. Installer Rob is the best of the best.” – Karen Simonetti
“These gentlemen went above and beyond the Call of Duty.” – JD McLane
“I love my carpet. I am so satisfied with how I turned out and the service was great.” – Christal Hodges

However, there are also criticisms regarding poor workmanship and issues with damage to properties during installation.

Negative feedback includes comments like:
“Horrible company left glue all on the walls and sink.” – Keyonna Washington
“Do not recommend.” – Jo ann Brown

Review Summary:
Positive Sentiments: Excellent customer service, helpful staff, great selection, and affordability.
Negative Sentiments: Issues with installation quality and damage caused during the process.

Additional Ratings:
Google Reviews: 3.7 stars based on 83 reviews.

Total Lead Smart Rating: 6.2/10
This rating reflects the general customer satisfaction balanced with issues regarding installation quality and some unresolved complaints. While many customers laud the company for its service and pricing, the negative experiences from a few have impacted the overall perception.

Conclusion:
Carpet Spectrum is a viable option for those looking for flooring services in Memphis, TN, with many satisfied customers praising their service and pricing. However, potential clients should be cautious and consider the mixed reviews regarding installation issues before making a decision.