Cella Flooring & Design

Overview:
Cella Flooring & Design is a flooring store located in Knoxville, TN. They specialize in a variety of flooring materials and designs, providing both products and installation services. The company has established itself as a trusted source for flooring solutions in the area.

Services Provided:
– Flooring installation
– Tile selection
– Customer service and consultation
– Wide selection of flooring materials

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (865) 392-1508
Website: http://cellaflooring.com/

Customer Reviews and Sentiment:
Cella Flooring & Design has received favorable reviews across various platforms:

Google Reviews: 4.7 stars based on 20 reviews.

Positive feedback highlights the company’s exceptional customer service, quality workmanship, and a wide selection of products. Customers often praise the professionalism and efficiency of the staff.

Examples of positive reviews include:
“Once again, the team at Cella has excelled at customer service, as well as the actual installation.” – Karen Bruce Lee
“Timely, professional, and quality work.” – Ethan Long
“Cella has a wide selection of tile and flooring and we couldn’t be happier with our selections.” – Daniel Marciante

On the downside, one review voiced dissatisfaction with communication, indicating that the company was unresponsive, leading to a poor customer service experience.

Negative sentiment example:
“They acted like they were doing us a favor and they were the customer.” – PL Boyd

Review Summary:
Positive Sentiments: Excellent customer service, professional installation, quality products, and a broad selection of flooring options.
Negative Sentiments: Issues with communication and unresponsiveness in some cases.

Additional Ratings:
BirdEye: 4.7 stars based on 20 reviews, indicating strong customer satisfaction with minor complaints about communication.
Total Lead Smart Rating: 8.5/10. This rating reflects high customer satisfaction, strong service quality, and mainly positive feedback, although a notable communication issue lowers the overall score slightly.

Conclusion:
Cella Flooring & Design stands out as a highly-rated option for flooring services in Knoxville, TN, particularly noted for their excellent customer service and quality of work. While the majority of customers have had positive experiences, potential clients should consider the mixed feedback regarding communication before making a decision.