Dockery Abbey Carpet & Floors in Johnson City-TN, Tennessee 37604

Dockery Abbey Carpet & Floors

3546 W Market St, Johnson City, TN 37604

4.4 (23 reviews)

Overview:
Dockery Abbey Carpet & Floors is a flooring store located in Johnson City, TN. The company specializes in providing a variety of flooring options, including carpet and luxury vinyl plank (LVP) installations. It is known for its commitment to quality service and customer satisfaction.

Services Provided:
– Carpet Installation
– LVP (Luxury Vinyl Plank) Installation
– Flooring Sales
– Customer Service and Support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (423) 926-6134
Website: http://johnsoncity.abbeycarpet.com/

Customer Reviews and Sentiment:
Dockery Abbey Carpet & Floors has an overall positive reception from customers, with a Google Reviews rating of 4.4 stars based on 23 reviews.

Positive feedback emphasizes the professionalism of the staff, quality of the installations, and effective resolution of issues.

Examples of positive reviews include:
“Great service, beautiful carpet. The installers were excellent…” – Pamela Davis
“They did a fabulous job on my LVP flooring in my condo.” – Vickie Sutherland
“Jonathan Blevins… made our visit a five + star visit.” – Katherine Astaneh

Conversely, some negative feedback points to issues with installation quality and absenteeism from teams, resulting in unsatisfactory service.

Examples of negative reviews include:
“Very bad experience. Bad installers who didn’t show up…” – Cory Parsons
“Wouldn’t even see if his installers wanted to make some money on the side.” – Josh Maden

Review Summary:
Positive Sentiments: Professionalism, quality installation, excellent customer service, and resolution of complaints.
Negative Sentiments: Installation quality issues, poor communication, and missed appointments.

Additional Ratings:
BirdEye: 4.4 stars based on 23 reviews, indicating a strong overall customer satisfaction with minor complaints.
Total Lead Smart Rating: 7.5/10 – This score reflects high-quality service and customer satisfaction tempered by some notable installation complaints and mixed experiences.

Conclusion:
Dockery Abbey Carpet & Floors appears to be a reliable choice for flooring solutions in Johnson City, TN, especially noted for their attentive customer service and quality products. However, potential customers should consider the mixed reviews regarding installation services before making a decision.

Member Since August 2024

Listing Id 315675

Contact Info

3546 W Market St, Johnson City, TN 37604
(423) 926-6134
Lead Smart Rating :
7.5/10.0

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3546 W Market St, Johnson City, TN 37604

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Reviews

Elisabeth McGaw

a day ago

We had carpet installed over a year ago. The seams along the carpet yellowed due to poor installation. When we contacted the owner he explained that he was not the owner at the time of my install but vowed to correct it. He and his team tried to clean the stains but ultimately completely replaced the carpet for no cost. They were incredibly professional in managing this situation and the carpet looks perfect now.

Pamela Davis

3 months ago

Great service, beautiful carpet. The installers were excellent, they were professional, showed up early due to my work schedule, they left the place very clean, couldn’t tell they were even there. Highly recommend.

Vickie Sutherland

6 months ago

They did a fabulous job on my LVP flooring in my condo. The installer was very good. The product was top quality. I would highly recommend them.

Cory Parsons

a year ago

Very bad experience. Bad installers who didn’t show up when they said they were going to. Then they did a horrible job of installation. They broke my toilet taking it off and never trimmed the doors just left everything off. 9 seams across vinyl floor / bad cuts. I had to hire another company to fix their job.

Samantha Lewis

a year ago

The ppl are friendly and very helpful

Jim Williams

2 years ago

Great verity floor an window items to choose from

Josh Maden

3 years ago

Super hateful! Would only install flooring that he sold. Wouldn’t even see if his installers wanted to make some money on the side. I would never recommend someone so greedy as this guy!

Chad Rankin

3 years ago

Great showroom! Everyone has been really nice. FINALLY got the flooring picked out & ordered. & Marcus has really been super helpful.

Debra Jeakins

3 years ago

Great service! The staff is very friendly and more than willing to help find what you need!

Katherine Astaneh

3 years ago

Jonathan Blevins, representative, who assisted us in our decision, purchase and installment is one of a kind in his field. Knowledgeable and courteous, Jonathan made our visit a five + star visit. Thank you Dockery’s for excellent customer service.