Hanson’s Flooring in Columbia-TN, Tennessee 38401

Hanson’s Flooring

300 E James Campbell Blvd C, Columbia, TN 38401

4.4 (16 reviews)

Overview:
Hanson’s Flooring is a flooring store located in Columbia, TN, dedicated to providing a range of flooring options and professional installation services. The company has built a reputation for offering competitive pricing, skilled staff, and timely service.

Services Provided:
– Flooring installation
– Various flooring options (carpet, laminate, etc.)
– Expert consultation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (931) 380-1068
Website: http://hansonsflooringtn.com/

Customer Reviews and Sentiment:
Hanson’s Flooring has garnered mixed reviews across multiple platforms:

Google Reviews: 4.4 stars based on 16 reviews.

Positive feedback frequently highlights the company’s expert installation, competitive pricing, and overall satisfaction with the flooring options offered.

Examples of positive reviews include:
“Expert installation Great prices Highly recommend” – Connie Neal
“Great to deal with. Flooring prices are very reasonable and well below big box store.” – Brenda Webb
“Fantastic people, great prices and very quick install!” – S G

However, there are some negative sentiments concerning customer service and project management:
“If you want flooring of any kind don’t go here, they will not even acknowledge your presence in their establishment.” – Melanie Riley

Review Summary:
Positive Sentiments: Skilled installation, competitive pricing, helpful staff, and quick service.
Negative Sentiments: Poor customer service experience and lack of communication regarding project timelines.

Additional Ratings:
BirdEye: 4.4 stars based on 16 reviews, reflecting similar customer satisfaction levels.
Total Lead Smart Rating: 7.5/10. This rating reflects overall positive customer experiences, despite some complaints regarding communication and service execution.

Conclusion:
Hanson’s Flooring appears to be a reliable choice for flooring solutions in Columbia, TN, praised for their pricing and installation quality. However, potential customers may want to be aware of occasional issues with customer service to ensure a smoother experience.

Member Since August 2024

Listing Id 305016

Contact Info

300 E James Campbell Blvd C, Columbia, TN 38401
(931) 380-1068
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

300 E James Campbell Blvd C, Columbia, TN 38401

Get Direction

Reviews

Melanie Riley

10 months ago

If you want flooring of any kind don’t go here, they will not even acknowledge your presence in their establishment.

Connie Neal

a year ago

Expert instillation Great prices Highly recommend

Magan Newton

a year ago

I was very pleased with the price, flooring options, and speed of both getting product and getting my install scheduled. Jake, the person who headed up the install team was great to work with. He was very particular and made sure no detail got missed. He also was great at giving me choices and then supporting my decisions about the style of the install. Expectation setting could use some work. I was told my floors would be a 2 day install – it was 3 FULL days. The installers didn’t show up until 11 AM every day and then had to work until 6/7 PM every night which caused heavy disruption to my life, especially at night. I was expecting them to arrive earlier in the day and be able to wrap up no later than 5/6. Additionally, the last day took until well past 8 PM. I was instructed that I only had to move the “breakables” in my home, not furniture. I ended up moving everything but a few large pieces of furniture. The installers complained about this and indicated I should have received an extra charge for them having to move items (couch, bed, tv console). Somehow my quote also didn’t include the pulling of all three toilets in the house, which should have been included. I didn’t incur an extra charge, as this mistake wasn’t on me, but it seemed to frustrate the installers. Overall, I would use Hanson’s again but I hope they’ll do a better job of expectation setting so customers can plan ahead a bit better.

Druanne Hogstrom

4 years ago

Rich was helpful and informative. Helped us stay on budget. The installers were very good. We had carpet and laminate put down. The floors look great! We would use them again.

Brenda Webb

4 years ago

Great to deal with. Flooring prices are very reasonable and well below big box store. Flooring was done within 2 days of order by excellent and hard working installer. Much appreciated.

S G

8 years ago

Fantastic people, great prices and very quick install! Saved me about $800 from my Lowes and home depot quotes. Highly recommend!