The Flooring Department in Lexington-SC, South Carolina 29073

The Flooring Department

4303 Augusta Rd, Lexington, SC 29073

4.9 (28 reviews)

Overview:
The Flooring Department is a flooring store located at 4303 Augusta Rd, Lexington, SC 29073. The company specializes in the sale and installation of various flooring types, providing high-quality customer service and expert advice tailored to individual customer needs.

Services Provided:
– Flooring installation
– Sales of carpet, vinyl, and LVP (Luxury Vinyl Plank)
– Customer consultation and product selection assistance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (803) 951-3567

Customer Reviews and Sentiment:
The Flooring Department has received positive ratings overall, with a score of 4.9 stars based on 28 reviews.

Positive feedback emphasizes the store’s quality products, fair prices, knowledgeable staff, and excellent customer service.

Examples of positive reviews include:
“Very concerned about the satisfaction of their customers!! Quality products, fair prices, and craftsman like installation.” – Henry Hager
“Amy was so helpful and kind! I went to a number of stores in the area and I’d definitely choose The Flooring Department!” – Remie Smith

However, a notable negative review highlights a severe customer dissatisfaction:
“Horrible experience…would not recommend to put floor in my dog house…been months…won’t return phone calls…” – Ricky

Review Summary:
Positive Sentiments: Quality products, attentive customer service, knowledgeable staff, and fair pricing.
Negative Sentiments: Issues regarding communication and service fulfillment, with one severe complaint regarding customer service failure.

Additional Ratings:
BirdEye: 4.9 stars based on 28 reviews. This reflects a strong overall customer satisfaction despite the isolated negative feedback.
Total Lead Smart Rating: 8.5/10. This rating reflects the strong positive sentiment from many customers, balanced against the serious complaint indicating some lapses in customer service.

Conclusion:
The Flooring Department seems to be a reputable choice for flooring services in Lexington, SC. Customers have praised their knowledgeable staff and quality products, ensuring a positive experience overall. However, potential clients should be aware of the serious dissatisfaction expressed in at least one review and weigh that in their decision-making process.

Member Since August 2024

Listing Id 318426

Contact Info

4303 Augusta Rd, Lexington, SC 29073
(803) 951-3567
Lead Smart Rating :
8.5/10.0

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4303 Augusta Rd, Lexington, SC 29073

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Reviews

Doomsday Preppers of South Carolina

10 months ago

Horrible experience…would not recommend to put floor in my dog house…been months…won’t return phone calls…finally just had to get someone else to fix floor his workers screwed up TWICE…beer cans and reefer joint left on jobsite…owes me money that i paid upfront for…your problem with not any good help is not my problem…see you in court and that’s a fact…Ricky

Henry Hager

a year ago

Very concerned about the satisfaction of their customers!! Quality products, fair prices, and craftsman like installation.

Patty C

a year ago

Super knowledgeable and helpful!!

Mark Davis

2 years ago

Really good, honest people. Had carpet in 3 main rooms replaced in a day and very reasonable. Better carpet and padding than offered by the competitor who simply assumed I was looking for price and not value and style.

Jesse Lyons

2 years ago

I was in there today and Amy helped me. Kind and wonderful unbiased feedback on the flooring choices. Navigating flooring is scary for a first time home buyer like me. This is a great place to start if you know you need flooring but have no idea how to pick the right flooring for your needs and that fits within your budget.

Chad Hunter

2 years ago

Very nice people, good installer’s.

Remie Smith

2 years ago

Amy was so helpful and kind! I went to a number of stores in the area and I’d definitely choose The Flooring Department from the stores I visited!

Libbie Tatum

2 years ago

I marked 5 stars, but I am not able to reply as they were closed for vacation. I will get in touch next week.

Thomas Dodson

3 years ago

I do alot of work with The Flooring Department through the company i work for. Johnathon is great with the my customers. He follows through which makes my life easier. Recently I had them install LVP floors at my house and me and my wife love the new floors! Great team and staff all the way around!

Chuck Counts

4 years ago

Excellent staff, very friendly, knowledgeable and helpful